Cudahy, Wisconsin
Collections Representative Job Opening in Cudahy, Wisconsin - Roadrunner is growing and we are looking to add talented staff to our Truckload Collections department!
Would you like to work with a welcoming, helpful, friendly team? Are you looking for challenging and rewarding work? If you are an ambitious professional, then Roadrunner Transportation Systems is the opportunity you?ve been looking for! Roadrunner Transportation Systems offers comprehensive medical, dental, and vision insurance package, matching 401(K) program, along with the opportunity to work in an environment that values employees and customers at each point of the business.
Roadrunner Transportation Systems (NYSE: RRTS) is a leading asset-light transportation and logistics service provider offering a full suite of solutions, including customized and expedited less-than-truckload, truckload logistics, transportation management solutions, intermodal solutions, freight consolidation, inventory management, expedited services, international freight forwarding, customs brokerage, and comprehensive global supply chain solutions.
Overview:
Roadrunner Transportation Systems is looking for a Collections Associate to call and request payment on a freight bill; if payment is not forthcoming, work with the shippers, consignees, third party payers, or Account Managers until payment is made.
Responsibilities:
Determine which accounts are overdue.
Prioritize order of calling for payment.
Solve payment problems by gathering required paperwork.
Mail, fax or email necessary paperwork, and make follow-up calls.
Answers customer inquiries related to account balances and accounts past due.
Provides invoices and other backup information to customers upon request.
Examines mail for requested information and changes and makes notes in customer records.
Mediates between the sales force, service centers and customers related to accounts past due.
Participates in proactive team efforts to achieve departmental and company goals.
Creates collections files on customers with past due freight bills.
Run aging reports and prepare excel spreadsheets
Review rate disputes and compare to tariffs and work with specialized rating and billing department to resolve
Review customer 3rd party payer websites for payment details
Enter notes to the account in the computer each time the customer is contacted
Assist delivery service centers with driver collect releases
Run Experian credit checks as needed
Communicates internally with Interlines, within Accounting Department, Rates, Customer Service, and externally with service centers, agents, sales force and customers.
Qualifications:
High school diploma or general education degree (GED) is required
Prior transportation experience preferred
Two to five years of prior experience in collections, preferably working in corporate collections is required
One-two years of prior experience in customer service preferred
Proficient personal computer skills including electronic mail, database, word processing, spreadsheet, etc. is required.
Preferred knowledge of AS/400 and Microsoft Office.
Corporate location: 4900 S. Pennsylvania Ave. Cudahy, WI 53110
Roadrunner provides a comprehensive medical, dental, and vision insurance package, matching 401(k) program, along with the opportunity to work in an environment that values employees and customers at each point of the business.
Want to learn more about Roadrunner Transportation Systems? Go to and learn about all that we have to offer. You can see all open job opportunities as well. We can transport your career!
Job Type: Full-time
Salary: $14.00 to $16.00 /hour
Required education:
High school or equivalent
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