Birchwood, Wisconsin
General Manager Job Opening in Birchwood, Wisconsin - JOB OVERVIEW
The General Manager is responsible for the day-to-day operations of Stout?s Island Lodge. This position is a manager of managers, overseeing the chef, guest services manager, front of house manager, head housekeeper, and maintenance roles. This position helps the management team to be successful ? ensuring they have the tools and data necessary to give top-level customer service to our guests while remaining within budget. In addition, this position is responsible for developing and monitoring our marketing activities. Including methods to maximize occupancy in slower times. The GM also manages and coordinates events, including weddings, corporate events, and family reunions.
GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
Recruits, trains and manages staff.
Builds strong working relationships and communications with staff and managers to ensure maximum operating effectiveness.
Assigns duties to managers and observes performance to ensure adherence to policies and established operating procedures.
Ensures the profitable operation of the Lodging, Restaurant, and Catering functions
Acts as the marketing director to promote the property within the key areas to increase occupancy and event business.
Monitors and responds to Guest feedback on Trip Advisor, Google, Yelp, Wedding Wire, The Knot, and guest surveys.
Receives and resolves guest complaints and service recovery process.
Manages corporate and wedding clients and takes part in new client acquisition.
Ensures property, grounds, physical plant and work areas maintained to standard.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
Assist ownership in key property issues including capital projects, customer service and refurbishment.
Cover shifts in all departments as necessary.
Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to ownership.
Audits par stock in all areas to make sure that all required supplies are ordered and stocked in advance of need.
Performs sudden audits on rooms and other operating areas.
Provide effective leadership to all team members.
Ensure staff is provided with uniforms and name tags, and upholds proper grooming standards.
Ensures effective, timely and accurate communications flow with regards to policies and procedures.
Assist the ownership in in all aspects of business planning.
Must be available 24/7 in case to respond to any guest or employee emergencies.
All Other duties as assigned by ownership.
PREREQUISITES:
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is a added advantage. Excellent computer system skills.
EXPERIENCE:
At least 5 to 10 years? experience in the hospitality industry. And at least 3 to 4 years of experience as a manager.
Job Type: Full-time
Job Location:
Birchwood, WI
Required education:
Bachelor's
Required experience:
Hospitality Management: 3 years
Hospitality Industry: 5 years
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