Murdock, Nebraska
Sales Support Specialist Job Opening in Murdock, Nebraska - While we love our farmland headquarters in Murdock, we can?t wait to move to our brand new building conveniently located in Papillion, Nebraska in September 2017!
Oxbow Animal Health, a growing manufacturer and global distributor of premium nutritional foods and supplements for small animals, is seeking a talented individual to provide support to the company?s business development efforts. Oxbow provides a fun, team-oriented environment where employees can realize personal and professional success and growth.
Requirements:
Bachelors degree preferred
2-5 years customer service and order processing experience
Computer proficiency (MS Word, Excel, Outlook)
Skills & Abilities:
Organized & efficient : manages workflow, documents, and time wisely; sets priorities, arranges workspace, and focuses energy to efficiently achieve results; manages multiple tasks simultaneously.
Detail-oriented and accurate: takes pride in personal accuracy; systematic and conscientious attention to detail yields output that is error-free.
Resourceful : able to find answers and develop solutions to new challenges; optimistic and determined when confronted with problems; adept at opening doors and uncovering hidden information.
Service-minded and friendly : provides outstanding service to customers; motivated to follow through on commitments and exceed customers? expectations; a positive and friendly person.
Clear communicator : writes and speaks in a clear and appropriate manner; presents ideas concisely by phone and email, taking into account potential language and cultural differences.
Adaptable learner : enjoys meeting new people and learning about different cultures; welcomes new information and improvements to work methods and procedures; motivated to learn and grow.
Primary Responsibilities:
Support the enforcement and business process of our MAP (minimum advertised price) policy.
Monitor and report on market based prices of Oxbow?s and competing products and categories.
Supports the generation and distribution of sales team reports.
Process customer orders accurately and efficiently.
Work closely with other departments to ensure accurate and on-time order fulfillment.
Communicate to the customer shipping times, special instructions and order status.
Work with the Account Manager to research and resolve customer issues in a timely manner.
Coordinate O/E and A/R credit requests according to procedures established.
Engage in new business development within the assigned territory.
Document contact with customers for future reference and preventative maintenance.
Reports to: Director of Sales and Distribution
Job Type: Full-time
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