Boston, Massachusetts
Junior Scheduler Job Opening in Boston, Massachusetts - Junior Scheduler Senior Helpers - Boston/South Shore - Newtonville, MA Part-time
Junior Scheduler Office hours of Monday - Friday 8:30am - 5 pm
Objective: Support the Scheduling Team to coordinate caregiver schedules and ensure client?s needs are fulfilled.
This is an hourly position.
Reports To: Weekday Schedulers & VP of Care and Operations
Job Description: Junior Scheduler
Office Location: Newtonville, MA
Position Description
Responsibilities include, but are not limited to the following:
Answer and screen incoming phone calls in a pleasant, courteous manner.
Support and expedite the scheduling process from Monday ? Friday
o Monday - Friday office hours 8:30AM ? 5:00pm
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
Document client updates to client file to fully prepare field staff about their client?s specific care needs.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call outs" arise.
o Goal is to have all client schedules staffed forward 3-4 days at all times, schedule must be complete for the next 3 days.
o Continue to work staffing for ongoing schedules to fill long term cases
Fielding calls from existing clients and staff, adjusting schedule as needed, dealing with issues as they arise.
Track and record all instances of assignment refusals, call outs, late arrivals, early departures, etc. and share information with the Director of Care.
Coordinate with Director of Care & Weekday Scheduler to ensure compliance with company and care policies. Other duties as assigned by your supervisor or the management team.
Prefer one year in a office setting ideally in a staffing/recruiting position.
Professional experience in the field of customer service.
Knowledge of general healthcare / home care staffing requirements.
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
Excellent problem solving abilities are a requirement, since the schedule conflicts bound to arise that will require creative solutions.
THIS POSITION IS NOT REMOTE - You Must live in the Boston, Mass or surrounding area.
Job Type: Part-time
Required experience:
Home Care Scheduling: 1 year
Job Type: Part-time
Job Location:
Boston, MA
Required education:
High school or equivalent
Required experience:
Home Care Scheduling: 1 year
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