Medford, Massachusetts
Patient Access Coordinator Job Opening in Medford, Massachusetts - Principal Duties and Essential Functions:
Triage and responds to telephone or electronic inquiries from patients, physicians, employees and other customers regarding registration, appointments, prescription refills, provider messages and other services
Works to resolve all caller inquiries and issues and demonstrates ability to transfer calls by following customer service guidelines
Schedules appointments according to established scripting and scheduling protocols
Accurately and promptly schedules, reschedules and cancels appointments so as to maximize resource utilization of providers for optimum efficiency
Job Type: Full-time
Salary: $15.00 to $18.00 /hour
Required experience:
Patient Scheduling: 3 years
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