Des Moines, Iowa
Care Connector Job Opening in Des Moines, Iowa - Additional Job Information: Job Title : Care Connector Job Reference # 511645 # of Openings : 2 Engagement Type : 1 Month CTH Position Type : Right to Hire Location : Des Moines, IA, United States Description:
Short Description:
High School Diploma or GED Required
Customer service experience on phone and in-person Required 1 Years
Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs Required
Working knowledge of Plan Benefits and Services Highly desired
Proven ability to keep accurate and timely records and documentation according to established processes Required
Complete Description:
The primary purpose of the job is to:
The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions. The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company. The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources. Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Job Type: Contract
Required education:
High school or equivalent
Required experience:
Customer service experience on phone and in-person: 1 year
Healthcare, Plan Benefits and Services: 1 year
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