Hampton, Virginia
Financial Counselor Job Opening in Hampton, Virginia - Tidewater Orthopaedics Associates has an immediate need for an experienced Full-Time Financial Counselor located in the Billing Office of the Hampton, Virginia office. The Financial Counselor is responsible for the oversight and streamlining of financial processes and workflow on the front end of the revenue cycle while supporting back office revenue cycle functions. The Financial Coordinator interacts with senior management, peers, clients, families, visitors, clinic staff and practice personnel.
Duties and Essential Functions include:
· Analyze all financial data, monitor all transactions and prepare appropriate reports for same.
· Prepare and deliver various accounting reports for every individual department on a regular basis.
· Manage and reconcile all payments received and financial end of the day reports from all departments, bank deposits and communicates with business office.
· Manage the actual copayment collections compared to the expected copayment collection for each department
· Monitor all financial transactions and recommend ways to increase effectiveness of same.
· Develop and maintain a database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, hardships and bankruptcies.
· Coordinate with Insurance Coordinator and evaluate all insurance papers to analyze benefits and advantages for same.
· Provide support to account receivable department as per patient requests.
· Prepare regular productivity reports and evaluate for completeness and authenticity of information.
· Resolves account issues including resubmitting claim if not on file, verify/confirm patient information for reprocessing, identify information needed to correctly process claim and generally work through issues in order to process claim as expediently as possible.
· Contacts patients delinquent in payment of their accounts according to department policy, documents conversations and correspondence with patient/member in computer system.
· Receives and responds to incoming customer calls pertaining to the collection of patient receivables.
· Offer payment arrangements to delinquent accounts according to Patient Financial Services guidelines.
· Arranges, manages and monitors any and all patient payment plans
· Other duties as assigned
Education and Experience
· 5+ years of health care billing and collections experience required
· Ability to demonstrate self-initiated work behavior, problem solve, interact with a variety of people while always displaying professional courtesy, excellent interpersonal and communication skills and attention to detail
· Knowledge of eClinical Works and Epic preferred
· Knowledge of Microsoft Office and Outlook.
· Knowledge of basic medical coding.
· Understanding of insurance billing procedures and practices.
· Strong oral and written communication skills.
· Understanding of medical insurance contracts and reimbursements.
· Basic typing and 10-key skills.
· Ability to establish and maintain effective working relationships with patients, employees and the public.
Job Type: Full-time
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