Racine, Wisconsin
Live Chat Sales Representative Job Opening in Racine, Wisconsin - If you are the go-to guru of interior design for your family and friends, then you'll fit right in with our team at , a leading online retailer of everything anyone could ever need for almost every room in their house; from faucets to sinks to vanities to bathtubs, furniture, lighting and accessories.
In our fast-paced customer service center, you will need to effectively field multiple email and chat questions simultaneously from customers across the country who have browsed our website but still need some guidance finding the perfect faucet or fixture for their home.
gives customers a showroom experience at affordable prices featuring high-quality, high-end fixtures and products. We provide consistent, top-notch customer service with real people who go through weeks of extensive training to transform them into experts who can answer almost any question.
We expect you to have:
A high school diploma or the equivalent;
Comfort with and knowledge of how to use Microsoft Office, email, etc.;
Excellent oral and written communication skills;
An unerring attention to detail;
The ability to multi-task answering numerous chats and navigating smoothly between chat and email;
A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer;
The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order; and
Have a passion for helping people improve their lives through remodeling and refreshing their homes.
You can expect to offer:
Paid training;
A full benefits package for full-time employees that includes medical, dental and vision coverage as well as vacation;
A dress code that veers more toward the business side of casual - we expect you to look the part when you come to work; and
The opportunity for you to have a direct impact on the growth and success of by contributing ideas through an open-door policy with company leaders.
Job Type: Full-time
Required education:
High school or equivalent
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