Bozeman, Montana
Dispatcher/Customer Service Job Opening in Bozeman, Montana - Hours Worked:
Full Time -Monday ? Friday 8:00am ? 5:00pm; plus some overtime
Benefits:
Paid Medical, Paid Vacation, Paid Sick, Paid Holiday, IRA Contribution, and many more.
Description: This position is responsible for maintaining the Service Technicians daily schedules and dispatches the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain client data base with current information. Clear and concise communication with department managers, employees, clients, including keeping customer appraised as to company schedule and requested lead-times.
Required Qualifications:
Advanced customer service skills.
Ability to multi-task
Organized
Geographical knowledge of Gallatin Valley Area or map reading skills
Knowledge of industry is recommended but not required
Computer Skills
High school diploma or general education degree (GED)
Two (2) years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.
Daily Duties:
Take incoming customer calls .
Schedule and coordinate all service calls as calls are received.
Create dispatch ticket for all service calls.
Dispatch Service Technicians
Debrief Service Technicians
Respond to all messages left overnight.
Maintain the dispatch board/schedule.
Forecast workload for 3-5 days out.
Contact customers with a ?Parts Pending? status as parts are received for scheduling.
Follow up on all pending and recommended work with customers.
Help Project Supervisor with issues.
Update customer files as information is received from (Extended warranties, equipment info, new customers).
Maintain customer history files in database.
Pull checks and payments to accounting.
Greeter
Other duties as assigned.
Job Type: Full-time
Salary: $13.00 to $15.00 /hour
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