Provo, Utah
Solar Customer Account Agent Job Opening in Provo, Utah - Account Managers are responsible for managing the processing of accounts from customer agreement signed to power turned on. Account managers will support dealers in helping their customers get installed by following up on installations, city permitting, city inspections, installations as well as utility company contacts. Account Managers are working to insure accounts are moved through the timeline with in the target dates and following up on items that are stalled. This position will report to the Account Management Supervisor.
Key Responsibilities
Assist customers with questions and concerns
Send out daily reporting to sales companies
Inbound and outbound calling
Scheduling customers for installation and service
Auditing data within the system
Finding resolutions to customer and dealer issues
Resolving customer concerns
Resolving dealer concerns
Assisting in scheduling of installation, inspection
Qualifications
Excellent verbal and written communication and listening skills
Strong organizational and negotiation skills
Detail Oriented
Problem solving skills
Dynamic and adaptable to change
Multitasking skills preferred
Computer experience useful
High School Degree or Equivalent required
Job Type: Full-time
Required education:
High school or equivalent
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