Lansing, Michigan
Hotel Front Desk Manager Job Opening in Lansing, Michigan - Job Summary
Front Desk Manager would be responsible for overseeing the day to day operations of the front desk and a team of 8-10 employees
Job Functions
Assisting General Manager and Controller with payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation.
Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with MIOSHA standards to provide a safe work environment.
Work 8-10 Manager on Duty weekends
Drive a 14 passenger van
Ensure all Front Desk employees are adhering to rate and credit policies and procedures.
Expertise in property management systems.
Knowledge of all emergency procedures and how to act on them.
Knowledge of maintenance and operating procedures of all departmental equipment.
Ensure any cash overage/shortage is accounted for and balanced.
Knowledge of hotel accounting processes
Maintain a clean, organized and well supplied Front Desk area.
Assist in the ordering of hotel supplies.
Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on regular basis.
Review all shift checklists and red book daily for completion and accuracy.
Review Choice/Medallia reviews daily and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests.
Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs.
Assist General Manager with maintaining the budget.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Supervising: 1 year
|
