Indianapolis, Indiana
Corporate Collections Administrator job (5 years experience) Job Opening in Indianapolis, Indiana - Our client is a need of a Corporate Collections Administrator ( 5 years experience) for the following project:
Summary
Responsible for meeting and/or exceeding monthly collection goals on the of Accounts Receivable portfolio for customers with an average portfolio of $2.5M - $3M by contacting customers whose accounts have been placed for collection to negotiate acceptable recovery procedures based on current strategies and regular training.
Initiates requests for correspondence as appropriate, and updates customer account records in comprehensive computer system with automated support functions.
Discuss problem accounts with supervisor and recommend appropriate action to resolve.
Responsibilities
Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.
Handles complex account reconciliation and balancing concerns by researching account inquiries
Proven ability to decrease complex portfolio by 35-40% month
Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options
Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
Works closely with Commercial Account Managers regarding collection results/problems and assisting with price reductions and conversions. Participates in conference calls with sales team, customers and management
Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
Review monthly invoices prepared by billing department for accuracy and troubleshoot billing tax issues, misapplied payments, etc.
Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos?, refund requests, etc.
Education
Associates Degree (preferred) and/or equivalent years of successful work experience in collections environment.
Experience
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Demonstrated Project Management experience with strong attention to detail
Flexibility to adapt and able to manage multiple assignments while working independently
Strong interpersonal skills and ability to work across multiple business functions
Ability to get your "hands dirty", has a strong work ethic, and excels in a fast-paced environment
Minimum of 5 years accounting and collections experience
Minimum of 5 years of customer service experience
Previous commercial collection experience required
Previous experience with reconciling complex accounts with multiple locations
Progressive related experience with commercial collections in a B2B environment
Results driven and takes initiative
Superior skills on handling and resolving complex issues
Proven ability to decrease complex portfolio by 35-40% monthly
Extensive research and skip tracing skills
Skills
Intermediate ? advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, CBS, Admin, and Compass, Access)
Ability to draft professional written communications
Excellent oral and written communication skills
Strong customer service aptitude/customer retention skills and organizational skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently
Strong attention to detail
Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services and evaluation of customer satisfactionThe ability to add, subtract, multiply, or divide quickly and correctly
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with othersDeveloping constructive and cooperative working relationships with others, and maintaining them over time
Job requires being reliable in fulfilling obligations within a work environment with limited flexibility
Proven ability to take initiative and work independently while remaining a good team player
Please send in your resume if you have the Corporate Collections (5 years experience) in order to be considered for this position.
Thank You
Job Type: Contract
Required education:
High school or equivalent
Required experience:
Commercial Collections: 5 years
MS Office: 5 years
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