Provo, Utah
BYU OIT Support Services Manager Job Opening in Provo, Utah - Apply Online at /2f0GTqE
Why work for the Office of Information Technology (OIT) at BYU?
Brigham Young University (BYU)'s mission is to ?assist individuals in their quest for perfection and eternal life.? BYU is a unique and fulfilling work environment with a mix of spiritual, educational, and business aspects. As a BYU OIT employee, your contributions will help BYU provide students ?a period of intensive learning in a stimulating setting full realization of human potential is pursued.? You will work with real-world, leading-edge technology that serves the campus community. Your work will be interesting, expanding, and motivating. You will work in positive environment with uniquely strong values, and you will receive many tangible and intangible benefits. You will accrue 22 vacation days, 12 sick days, 12 calendar holidays, a pension, 401k matching, no-cost retirement savings program, free tuition for you and your spouse, half-price tuition for dependents, excellent medical/dental benefits, discounts on the many sporting and cultural events at BYU, and much more.
Job Summary
The Support Services Manager (SSM) will be responsible to create, develop, and nurture ongoing support relationships with OIT?s campus customers. The SSM is responsible for the delivery of top-tier service, strategic support, and value-added consultation to customers, with the objective of developing and strengthening customer relationships, and maintaining and expanding the high-quality, supportive, customer-focused reputation of OIT, and a consistent, finished product. The SSM will act as the single point of contact for situations escalating beyond the OIT Customer Service and Operations Manager.
Education and Experience
In order to perform the basic duties of this job, one would need, at minimum, a Bachelor?s degree or an equivalent combination or experience. A Master?s degree and 8 years? experience within IT organizations, including customer relationship and change management activities, is preferred.
Skills, Experience, and Abilities We Are Seeking:
You do not have to have all of these qualifications to be considered, but the more you have, the more likely you will be successful as a candidate.
Technical:
Broad understanding of guiding principles of customer service management in an IT environment, with experience in business analysis and solution implementation
Experience with customer contact management, account management, and relationship development
Extensive experience in problem resolution within a technology organization
Experience managing within a technical organization preferred
Understanding of current technologies for computing, networking, software engineering, A/V, and business support
Personal:
Ability to successfully cultivate and manage professional relationships with all levels of University employees
Ability to influence the organizational culture toward continual service improvement
Ability to work well under stressful situations, including peak workloads associated with University academic and business cycles
Excellent written and verbal communication, as well as strong presentation skills
Proven judgment, strong interpersonal skills, and a positive disposition
Proven ability to manage by influence and facilitate collaboration
Self-confidence and appropriate assertiveness
High creativity
Proven ability to be accountable for performance while receiving limited oversight and a highly proactive self-starter
Strong business management skills
Ability to work interdependently on multiple assignments with different groups
Flexible; not averse to constant change
Ability to mentor and be a role model for student employees
Organizational, planning, and execution skills
Interviewing, hiring, and training experience
To learn more about working in the Office of Information Technology, check us out at .
Apply Online at /2f0GTqE
Job Type: Full-time
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