Providence, Rhode island
Tenant Service Coordinator Job Opening in Providence, Rhode island - JOB DESCRIPTION
POSITION TITLE: Tenant Service Coordinator
REPORTS TO: Property Manager
COMPUTER SKILLS: Microsoft Office a must. Experience with Skyline, Yardi and/or MRI a plus, but not required
DUTIES AND RESPONSIBILITIES:
In cooperation with the Property Management staff, Building Engineers and others as applicable, works to meet the tenant service needs of the buildings. Assists to meet the demands of the building management office, including but not limited to, lease administration, reporting, filing, organizing and maintaining the office supply inventory. Assist Property Management staff to ensure that members of the building management team are responsive to tenants and ownership.
Tenant Relations
Promote rapport with tenants and building staff
Draft necessary letters for signature
Ensure overall high quality Customer Service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
Help coordinate building events as required (i.e., fire drills, tenant appreciation, holiday lunches, etc.)
Assist in all general office duties involved in maintaining service to the tenants and ownership.
Signage/Directory Board
Assist in maintaining all building common areas and multi-tenant floor signage.
Cardkeys and Building Security
Program building access cards
Coordinate with Building Security and others regarding security concerns of tenants
Administrative
Assist Property Management team in preparation of monthly client reports
Code invoices, setup vendors and process accounts payable in accounting system
Resolve any vendor calls or issues regarding payment of invoices
Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
Maintain and update emergency and tenant contact lists
Open, stamp, and distribute mail
Deposit, track and enter rent payments
Maintain inventory of office supplies- order building and office supplies as needed.
Maintain lease, vendor and building files. Create new files as needed.
Requirements
Strong Interpersonal, organizational and typing skills
Basic understanding of Accounting
Must be able to multi-task, prioritize and be self sufficient
Detail orientated
Must be customer orientated, professional and courteous with an excellent phone etiquette
Real Estate experience a plus
Accounts Payable/Receivable experience a plus
1 year + related experience required
College degree preferred
Job Type: Full-time
Job Location:
Providence, RI
Required education:
Bachelor's
Required experience:
Management: 1 year
Accounting: 1 year
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