Plano, Texas
Health Center Manager Job Opening in Plano, Texas - Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they?ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.
We offer a competitive compensation and benefits package:
Excellent Medical and Dental Benefit Plans
Retirement plan and employer match
Generous Paid Time Off.
Plus Additional Benefits.
The Health Center Manager (HCM) oversees the daily operation of a health center for Planned Parenthood of Greater Texas (PPGT). The primary duties of the Health Center Manager are to establish an effective managerial relationship with all health center team members, ensure efficient, high-quality medical services are provided in accordance with the organization?s protocols, ensures administrative policies and procedures are adhered to, and to provide effective feedback to management and team members to assure that the health center runs effectively and efficiently. Ensures delivery of high-quality reproductive healthcare and family planning services for women and men. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization?s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.
Key Responsibilities include (please refer to online posting at for a complete job description):
Supervises and manages day-to-day operations for assigned health center providing comprehensive reproductive healthcare services to clients.
Ensures health center staff understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, regulations regarding identification and reporting of child abuse and sexual abuse of a minor, consent, infection control protocols, CLIA, billing and coding practices and applicable OSHA safety standards.
Ensures that PPGT policies and procedures are met, including educating and counseling patients in reproductive health matters; performing routine lab tests; utilizing electronic practice management (EPM/HER) system to schedule appointments, register patients, and accurately post charges for services.
Monitors health center flow and diminishes bottlenecks, monitors client volume, capacity and productivity of health center.
Manages and prepares staffing schedule and clinic rotations to operate Health Center efficiently and within budget.
Demonstrates proficiency in all health center job responsibilities including health center assistant, flow facilitator, assistant health center manager; provides direct care as needed in support of efficient health center operations.
Ensures compliance with organization?s quality assurance/risk management standards and guidelines; participates in regular audits and quality meetings.
Effectively leads staff including clear communication and training of affiliate directives, priorities, or strategic health center changes.
Plans and conducts regular staff meetings to facilitate team building, communication, problem solving, and obtain staff input/feedback.
Ensure processes are in place and being followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits including:
Clinical quality audits
DSHS Site Reviews
PPFA Accreditation Standards
Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of treatment, payment, and/or healthcare operations. The use of a client?s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client. Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization.
As a member of management, ensures achievement of agency goals, vision and mission.
Other related duties as assigned.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Requirements:
Bachelor?s degree in healthcare administration, business administration or related area or equivalent experience.
4 years of management experience in healthcare, business, or managed care environment desired.
Agency standards: Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
Must be able to work other shifts including evenings and weekends.
Ability to adapt to diverse operation hours, needs and clientele of all affiliate health centers.
Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
Excellent oral and written communication skills with patients and staff in all areas, including administrative, clinical, and non-clinical center staff.
Must be pleasant, courteous and helpful.
Demonstrates cultural and linguistic competence.
Ability to work effectively as a team member.
Ability to manage intense stress with multiple competing priorities while maintaining a positive attitude and affect.
Ability to find humor in day-to-day challenges while being focused on solutions.
Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
Be discrete and safe guard confidential information.
Possess integrity and compliance ? can be relied upon to act ethically.
Requires an understanding of and commitment to quality healthcare and excellent customer service.
Diversity creates a healthier environment: equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of race, color, creed, ancestry, national or ethnic origin, religion or belief, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, citizenship, physical or mental disability, age, past, present or prospective military service, HIV status, family medical history or genetic information, socio-economic circumstances, language spoken or any other basis protected by law. We are a drug-free and tobacco-free workplace.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
management: 4 years
|
