Brooklyn, New york
Healthcare Concierge Job Opening in Brooklyn, New york - Skilled Nursing Facility in the Brooklyn, NY area is looking for a Healthcare Concierge to join their team.
The position of Healthcare Concierge will coordinate new admissions to the facility and function as the resident liaison by responding to customer service requests and resolving problems. This position will be ultimately responsible for personally enriching the livers of the people we serve and enhancing our overall customer service. The Healthcare Concierge helps provide a comfortable transition to the facility and smooth admissions process. The responsibilities of the position will range widely based on the needs of the client. This position requires you to be flexible and accommodating. Responsibilities will often include doing many daily tasks.
Responsibilities include:
Coordinate internal admissions process
Act as customer service liaison for the facility
Knowledge preferred of Medicare and Medicaid requirements and procedures, as well as laws, regulations and guidelines that pertain to long term care
Follow up on admissions concerns from residents, family and staff
Conduct satisfaction surveys and discharge follow up
Give tours of the facility
Requirements:
2 years of professional experience, preferably in a long term care environment
Knowledge preferred of Medicare and Medicaid requirements and procedures, as well as laws, regulations and guidelines that pertain to long term care
Basic computer literacy and skills
Exceptional communication, customer service and people skills
Outgoing, friendly personality
Good organizational skills, follow up and follow through
Ability to handle multiple tasks at one time
Self-motivated, can work independently
High desire to work with the elderly
Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public
Requirements:
· 2 years professional experience, preferably in a long term care environment.
· Knowledge preferred of Medicaid and Medicare requirements and procedures, as well as the laws, regulations and guidelines that pertain to long term care.
· Basic computer literacy and skills
· Exceptional communication, customer service, and people skills
· Outgoing, friendly personality
· Good organization skills, follow up and follow through
· Ability to handle multiple tasks as one time
· Self-motivated, can work independently
· High desire to work with the elderly
· Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public
The position of Concierge will coordinate new admissions to the facility and function as the resident liaison by responding to customer service requests and resolving problems. This position will be ultimately responsible for personally enriching the lives of the people we serve and enhancing our over-all customer service. The Concierge helps provide a comfortable transition to the facility and a smooth admissions process. The responsibilities of the position will range widely based on the needs of each client. This position requires you to be flexible and accommodating. Responsibilities will often include doing many tasks daily.
Responsibilities include:
Coordinate internal admissions process.
Act as customer service liaison for the facility.
Must be knowledge preferred of Medicare and Medicaid requirements and procedures, as well as laws, regulations and guidelines that pertain to long term care.
Follow up on admissions concerns from residents, family, and staff.
Conduct satisfaction surveys and discharge follow up.
Give tours of the facility.
Job Type: Full-time
Required experience:
Customer Service: 2 years
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