Irvine, California
Sales Implementation Coordinator Job Opening in Irvine, California - EDI-Health Group's, , is a revolutionary and unique company with a clear mission since 1982 to simplify streamlined connectivity that integrates the needs of our dental payers, patients and providers. Yearly, EDI Health Group accounts for more than a staggering $4 billion in healthcare claims. Through its own clearinghouse ClaimConnect, the company annually processes over 20 million EDI transactions, consisting of more than 15 million in healthcare claims. The Ideal Candidate
Go-Getter with a positive attitude.
Strong interpersonal skills. Self motivated and self thinker.
Ability to effectively manage time and prioritize.
Ability to multitask. Organized.
Excellent verbal and written communication skills.
Above average knowledge of the internet.
Ability to work with customers and co-workers in a team environment.
IT/Technical Support background a plus.
Call center experience is a plus.
Prior Experience in the Dental Industry a plus.
Ability to adapt to change.
Ability to manage their own workload
Responsibilities of a Sales Implementation Coordinator
Answer escalated calls from other departments to address client issues.
Must have great phone etiquette
Perform all administrative duties pertaining to Sales Account Executives; Includes software walkthrough for clients
Maintain ongoing client relations and satisfaction
Responsible for their own assigned client portfolio which they will manage client's activity, growth, services and cancellations.
Schedule trainings as they come through the queue
Contact clients that may need additional support.
Great written and verbal communication skills.
Work well under pressure and great with time management.
Maintain a high level of product and vendor knowledge.
Demonstrate how to utilize products/services.
Effectiveness in problem resolution
Excellent decision making skills
Ability to handle constructive criticism
Proactively identify clients who are identified as "at risk" of cancellation or potential target for an up sell of services.
Have active communication while coordinating and/or troubleshooting any issues involving software vendors, support team or engineering.
Minimum Qualifications
Associate's Degree (or equivalent experience preferred).
Minimum of one client services experience (major account experience preferred).
Excellent analytical, organizational and time management skills.
Ability to coordinate and direct the work of others.
Ability to exercise a high level of tact and discretion in both internal and external interactions.
Ability to motivate and lead a team and work as a team member. Ability to create and maintain good working relationships with a variety of internal and external constituents.
Capable of maintaining multiple projects at one time.
Internet/PC skills are a MUST. Proficient in MS Windows Programs.
What We Offer
Competitive base salary and bonuses
Paid Medical and Dental Benefits
401k
Challenging and rewarding career opportunity
Casual work environment
Job Type: Full-time
Salary: $15.00 to $22.00 /hour
Job Location:
Irvine, CA 92614
Required education:
Associate
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