Fishers, Indiana
Customer Support Diabetic Care Advocate ($15-$17) Job Opening in Fishers, Indiana - At Conduent, we?re growing our Customer Support team in our Fishers, IN location and recruiting top talented Customer Support Specialists with a Bachelor?s degree to join our medical device support team.
Please, review job expectations. If you have completed a Bachelor?s degree program and
meet the requirements of this position and desire a career with a company where we?re Making Changes for a Stronger Future , apply today!
$15 - $18/hour plus a $150 American Express gift card paid upon hire)
Customer Support -English, only
OR
Customer Support -Bilingual French
Education:
Bachelor?s degree required
Please, review job expectations. If you have completed a bachelor?s degree program and meet the requirements of this position and desire a career with a company where we?re Making Changes for a Stronger Future , apply today!
Description Position
Conduent Customer Support Specialist ? is responsible for professionally handling all inbound calls from potential or existing diabetic customers using a blood glucose monitoring system manufactured by our client, Roche Diagnostics. Provide technical support, troubleshooting, and educating, customers on the use of the blood glucose meter and related testing products. Provide customer service in a matter that promotes, courtesy, integrity, and efficiency to meet client expectations. Responsible for maintaining established service levels while providing exceptional customer experience.
Education:
Bachelor?s degree required and
Opportunity for New College Graduates with a Bachelor's degree
Primary Purpose: **
Respond to customer inquiries in a contact center environment.
Provide technical support and educating the customer on the use of the blood glucose meter, test strips, and lancing devices.
Identify adverse events as reported by the customer.
Superior verbal, written, and listening skills required.
Communicate appropriate options for resolution in a timely manner.
Proven ability to multitask while maintaining a high attention to detail.
Informs customers about services available and assesses customer?s needs.
Document customer?s interactions in the appropriate software in a highly regulated environment.
Ability to professionally receive regular feedback, coaching, and apply it to continually improve future customer interactions.
Qualifications
Customer Service and Contact Center or Call Center, required.
Ability to meet twelve (12) weeks of uninterrupted paid training.
Ability to meet KPIs (Key Performance Indicators) required.
Healthcare or Pharmaceutical & Life Sciences preferred.
Accurate and efficient typing skills minimum 40 wpm required.
Ability to meet required skill sets competency testing.
Achieve classroom proficiency via assessment and certification process.
Strict adherence to perfect attendance policy during 90-day training period.
Demonstrate mastery of product knowledge through initial and ongoing training.
Using a computerized system, responds to customer inquiries in a call center environment.
Ability to meet and retain twelve weeks of uninterrupted training and competency testing requirements.
Proficiency with MS Office: Word, Outlook, Internet, dual screens and ability to learn and adapt to new software required.
Strong positive communication, patience and self-control, calming, presence, active listening, positive attitude, empathy, accountability.
All other job duties as assigned.
Education:
Bachelor?s degree required
Working Environment :
This position operates in a professional regulatory contact center office environment.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
computer skills use. 40 WPM or greater: 3 years
Customer Service: 1 year
Call or Contact Center: 1 year
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