austin, Texas
Account Manager Job Opening in austin, Texas - Account Manager ACCOUNT MANAGER Builder Homesite, Inc. Our Customer Relationship Management team is seeking a new Account Manager! This high energy, self-motivated and customer-oriented Account Manager will serve as a front-line liaison for Builder Homesite, Inc. with its client relationships. The successful candidate will have the ability to effectively work independently in the pursuit of customer satisfaction, and be a solid team-member within the CRM unit. The successful candidate will take initiative, use sound judgment, and be resourceful within a fast-paced environment. This job requires significant telephone interaction with assigned builder offices to ensure client data is displayed accurately on BHI websites. ESSENTIAL FUNCTIONS (not an inclusive listing) ? Call on builder clients to ensure integrity of data listed on BHI?s website. Must be proactive in interacting with client personnel. ? Coordinate all aspects of the customer?s product implementation from post-contract signing through implementation planning, system activation, and training. ? Interact with customers and troubleshoot problems in order to achieve and maintain a high level of customer satisfaction. ? Provide direct support for customer including reporting, invoicing, and daily communication. Act as a liaison between the customer, operations team, and appropriate technical team. ? Identify individual account needs in conjunction with BHI strategy, and then develop plans to meet them. ? Collaborate frequently with Accounting, Finance and Sales teams to ensure clients meet financial obligations for services. ? Create performance indicators and tracking metrics in order to improve support to customer and overall BHI performance. ESSENTIAL EXPERIENCE / KNOWLEDGE / SKILLS Minimum: ? 1-2 years of client/account management experience ? Self-directed, self-motivated ? Excellent communication and interpersonal skills (particularly over the telephone) ? Excellent process management and organizational skills ? Excellent problem solving and analytical skills ? Ability to successfully manage multiple projects with varying timelines ? Inquisitive, takes initiative ? Ability to focus in a dynamic environment ? Sense of humor!! Preferred: ? Associate?s degree in Marketing, Communication, Business, or related fields or equivalent experience ? 3 years of related experience in management ? Experience within the realty or homebuilding industry ? BHI BENEFITS ? Company subsidized medical, dental and vision insurance ? Company subsidized health savings account ? Company paid life, short and long term disability insurance ? Company matched 401K plan ? Paid time off ? On-site gym ? including weekly yoga and fitness classes ? Company beach house for employee use ? Volunteer opportunities ? Training and development ? Monthly company get-togethers ? Annual company event PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. ABOUT BHI Founded in 2000, Austin-based BHI () pioneers the design, development, and operation of world-class technology and marketing solutions for the homebuilding industry and beyond. BHI?s motto, ?The Power of Collaboration,? illuminates our unique ownership structure and process ? as a consortium of 36 of the nation?s largest homebuilders, we combine our industry leaders? expertise and experience to create better solutions. BHI?s flagship product, New Home Source (), is the nation?s leading marketplace for new homes. In October 2009, BHI announced the launch of Builders Digital Experience in collaboration with Move, Inc. This exciting joint venture is dedicated to helping new home builders reach buyers with innovative online marketing solutions. Please send replies to CRMJobs@ austin tx texas
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