Carlsbad, New mexico
Retail Sales Manager Job Opening in Carlsbad, New mexico - Carlsbad Caverns Trading Company, (CCTC) located in the splendor of the Chihuahuan Desert in Carlsbad Caverns National Park, is seeking an experienced Retail Sales Manager to lead the retail team in its effort to offer great merchandise to the guests of the Park.
You?ll spend your time working in the beauty of this national treasure alongside talented team members committed to protecting the environment and providing extraordinary hospitality to visitors from around the world.
Enjoy competitive pay, benefits and advancement opportunities.
Summary of Position
Responsible and accountable for the successful operation of the CCTC Gift Store and warehouse ensuring sales goals are met, inventory levels are appropriate, receiving is handled in a timely and accurate manner and all customer service standards are met in accordance with company policies and procedures. Some oversight of the Cafe will also be required.
Effective and timely training, coaching and mentoring of all retail staff members to improve skills and quality of customer service.
Responsibilities
Provide leadership within the retail and receiving environment to maintain the consistent delivery of excellent products & services and uphold the highest level of guest and employee satisfaction
Maximize financial performance and profit within the retail stores by supporting and executing the business plan with a focus on fiscal responsibility, effective employee recruitment, hiring and training and meeting the highest standards of quality
Provide timely and accurate financial retail reports, on a weekly basis, for senior management that clearly explain the operational effectiveness, trends and forecasts
Ensure all retail staff is trained, motivated and empowered to deliver an exceptional guest experience. Coaching and mentoring of employees should occur daily.
Regularly evaluate product performance and initiate modifications in conjunction with General Manager and HQ Director of Retail Operations
Assist General Manager and HQ Director of Retail Operations to develop and implement targeted plans to meet key performance metrics
Assist the Receiver/Warehouse staff to ensure 100% accurate & timely receiving of all merchandise for the gift store by:
Verifying incoming shipments are correct
Correctly receiving merchandise in POS system
Correctly labeling incoming merchandise
Ensure that merchandise is correctly stored
Maintain merchandise displays according to company standards
Manage and maintain back stock, keeping the area clean and organized
Ensure all deli product is correctly entered; updating costs and retail prices in concurrence with the allowable margin percent as managed by the GM
Possess a basic understanding of cafe operations related to food & beverage
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards
Responsible for Employee Timekeeping and payroll accuracy
Maintain labor costs through efficient employee scheduling and time management
Take initiative to identify, report and resolve issues before they escalate
Maintain job related confidentiality at all times
Position Requirements
Must be self-motivated with the ability to perform with the highest professional and ethical standards
Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
Must have excellent analytical and problem resolution skills with the ability to proactively recommend solutions
Must have financial background with the proven ability to identify opportunities for revenue enhancement and fiscal management
Must demonstrate effective written and verbal communication skills
Intermediate computer skills and Microsoft Office and familiarity with POS system functionality
Excellent customer service and people skills
Majority of time will be spent on feet in a fast-paced environment, in close proximity to other people
Position involves frequent bending, twisting, squatting, and lifting 25 lbs. frequently, 50 lbs. occasionally with assistance
Knowledge and Experience
Education: Bachelor?s degree from accredited college or university in Hospitality,
Business or related field
Experience: Minimum 5 (five) years successful retail sales/business management
Point of Sale experience
CCTC is an equal opportunity employer.
Job Type: Full-time
Job Location:
Carlsbad, NM
Required education:
Bachelor's
Required experience:
Point of Sale: 3 years
Gift Store Management: 5 years
Leadership: 3 years
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