raleigh, North Carolina
Client Account Specialist Job Opening in raleigh, North Carolina - Client Account Specialist Iron Data Solutions, LLC is an aggressive and fast moving private company that offers a comprehensive suite of software solutions for clients in two key verticals: public sector and With over 300 employees and just over 10 years old, we are partners to our clients, not just providers and we have a team of battle tested professionals with experience and expertise in harnessing and leveraging organizational processes and its associated information to solve a wide variety of complex, multi-dimensional problems. Iron Data is experiencing rapid growth and is looking for motivated and intelligent people to join our team. To those candidates selected we offer stable employment, a strong compensation and benefits package and a high energy work environment. More importantly, we provide opportunities for our staff to learn and grow with the end objective of building a team of highly skilled software professionals that can solve client needs today and provide a supply of qualified people for future roles in the Iron Data management and executive teams. Iron Data is an Equal Opportunity Employer and a Drug Free Workplace. To learn more about Iron Data Solutions, LLC go to . At this time we are seeking qualified candidates for the following position: Client Account Specialist Position Overview The Client Account Specialist serves as the primary contact for clients when transitioned to Support by the Project Manager, and is responsible for servicing clients with all post-implementation and support related issues for state or local government agencies. Essential Functions and Responsibilities (Included but are not limited to) � Assesses the type of service call placed by the client and route the call accordingly. � Gathers requirements for enhancement requests, including reports and forward to Account Manager for pricing. � Tracks client support issues and provide status updates to client. � Leads monthly checkpoint meetings with client. � Coordinates special requests from client that fall outside the scope of the support and maintenance agreement and facilitate these requests with internal services providers including data conversion, development, training, documentation and billing {Such request may include additional training, documentation, system demonstration, network or hardware related issues and additional system enhancements.} � Works with Project Manager and client to implement modules covered under the original contract, but deferred until after go-live. Education and Experience � 2 or more years continued experience with customer service for proprietary products. � Excellent customer service, communication and organizational skills � Ability to multi-task � Knowledge of relational databases, SQL preferred Thank you for your interest in Iron Data. We are excited to fill the Client Account Specialist position with qualified and eager individuals. Iron Data does business in both the private and public sectors. As a government contractor, Iron Data is an OFCCP compliant employer. As such, we are required to gather race and gender data from all applicants. Providing this information is completely voluntary. Neither the data nor your decision to participate in the questionnaire will impact your applicant status. In fact, the hiring manager never sees this data. Please send your response in separate email from your cover letter and resume to the Iron Data corporate recruiter, Scott Strickland. Scott's email address is . Thank you for your assistance. 1.
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