Des Plaines, Illinois
Operations Manager Job Opening in Des Plaines, Illinois - Feldco Operations Manager:
Feldco Windows, Siding, & Doors located in Des Plaines, IL is looking for the right candidate to fill the Operations Manager position.
Job Summary:
The Operations Department is responsible for the scheduling, measuring, purchasing, installation and service of windows, siding, and doors. The details within these responsibilities are critical to the quality in Feldco?s operation process. This position will require the ability to maximize the performance of the market by directing the daily, weekly and monthly operational activities by providing leadership, motivation, training and development to the operations department staff while maintaining Feldco?s standing as one of Chicago?s top places to work.
Feldco is honored to have been named a top workplace in 2016 by the Chicago Tribune! Check out the article here: /gWVccpk
Position Responsibilities:
The Operations Manager is a multi-faceted position which is responsible for the following:
Delighting Our Customers
Ensure that all customer contract requirements are documented and executed to a degree that delights and not just satisfies our customers.
Utilize Feldco?s inventory management system (CRM) to effectively:
Manage customer contracts, appointments, & customer delight programs.
Optimize productivity, inventory and space utilization (efficient product placement, installation, etc.).
Identify opportunities to increase efficiency via technology enhancements.
Delighting Our Employees
Deliver a safe, secure, clean and fair work environment for all Feldco Employees.
Perform staff performance reviews for the operations department with a focus on development and/or succession planning as appropriate
Ensure that employees are familiar with and follow the routines outlined in the standard operating procedures
Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative)
Ensure proper staffing levels by determining labor needs, understanding and using Feldco?s interviewing process and tool
Ensures the associates and installers have tools, materials and means to perform their assigned duties each day
Optimizing Our Company Processes
Operate within the agreed upon budget for all client sites (allocation of overtime, purchasing, etc.)
Coordinate the collection of performance measurements consistent with customer?s and Feldco?s contractual requirements.
Understand process performance versus target objectives, identify any shortcomings for processes in place in order communicate and implement necessary changes
Ensure that workload planning and volume forecasting routines are completed on a daily and weekly basis (i.e., staffing, equipment, space, Etc?)
Ensure communication and execution of workshop action plans, projects, and best practices
Position Requirements:
Home improvement and construction industry experience required.
At least 2+ years of prior management experience.
Prior scheduling experience.
Detailed oriented, organized and efficient. No tolerance for errors or oversights.
Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.
What can Feldco Offer You?
Leadership : We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market. As a Feldco Employee, you will see first-hand how Feldco's approach has led to our continued success and future growth.
Growth: We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets. We have no intention of stopping and as a Feldco Employee, you will see how Feldco overcomes challenges facing a constantly growing organization.
Culture: Feldco has worked hard to create a winning culture where everyone enjoys coming to work. At Feldco, we are more than just co-workers, we see each other as family and the result is a truly unique office environment and culture. As a Feldco Employee, you will be able to witness first hand why it is that our employees love coming to work every day.
Security : Feldco has been in business for 40 years and continues to grow revenues and add locations with each passing year. Feldco offers stability and opportunity in bunches and has a rich and successful history of promoting from within.
Professionalism : We are investing heavily in quality improvements and establishing industry-best operations. We are the envy of our competition for very good reason and as a Feldco employee, you?ll be able to see why.
Teamwork : We are focused on assisting each other and working together to take care of our customers, which is something we value above all else. As a Feldco Employee, you will be able to see what it means to be part of a great team and learn what it's like to work in an office every day.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Operations Management: 1 year
management: 2 years
Construction and/or Home Improvement Industry: 2 years
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