Durham, North carolina
33109 - Eligibility Team Lead 2 - ES Job Opening in Durham, North carolina - Hours: M-F 8am - 4:30pm
GENERAL SUMMARY:
The Eligibility Team Lead ll is responsible to assist the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.
Essential Duties and Responsibilities:
Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
Provide daily/weekly account reports to the Department Manager.
Prepare and conduct staff training.
Maintain time and attendance records for staff.
Delegation and inspection of workflows.
Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
Meet goals and objectives as assigned by management
Report and document employee disciplinary problems to the department manager.
Maintain good working relationships with state and federal agencies
Assist other patient representatives in the unit with questions they have regarding how to work accounts
Direct the workflow for the unit.
Additional Duties and Responsibilities:
Screen patients for eligibility programs on the state and Federal levels.
Identify all areas of patients? needs and direct them to the appropriate agency for assistance.
Start the application process when possible.
Advise patients regarding assistance programs.
Record thorough and accurate documentation on patient accounts in the CUBS system.
Assess the status and progress of applications.
Process escalated calls.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Oversee the client inventories for the hospitals assigned to the unit and be proactive in resolving issues.
JOB REQUIREMENTS:
High school diploma or equivalent is required
Bachelor?s Degree preferred.
3 - 5 years experience in a leadership role is preferred.
3 - 5 years experience in a healthcare eligibility role (government or hospital) preferred.
Excellent written and verbal communication skills.
Demonstrated leadership abilities.
Ability to present oneself in a professional and courteous manner at all times.
Ability to stay on task with little or no management supervision.
Demonstrate initiative and creativity in fulfilling job responsibilities.
Ability to prioritize multiple tasks in a busy work environment.
Strong working knowledge of personal computers including Microsoft Office.
EOE
IND-1
Job Type: Full-time
|
