New Orleans, Louisiana
Population Health Specialist Job Opening in New Orleans, Louisiana - The Population Health Specialist (PHS), is a member of the JCHCC Care Management team working in collaboration with providers, clinical support team, and leadership for improved performance. The PHS is a valuable resource in process improvement and providing practice staff assistance and guidance in quality reporting. Provides support for the practice to meet organizational quality and efficiency goals through optimizing practice work flow and a focus on patient engagement. Must possess the ability to work independently with strong organizational, communication and interpersonal skills to support the management of multiple priorities, at multiple locations, with significant attention to detail for completion of both verbal and written external communications.
Responsibilities:
Work collaboratively with assigned Care Management, Quality Improvement, Clinical Site Managers, and Practice Management to coordinate improvement efforts related to overall performance.
Implementing performance improvement plans based on the priorities identified by the Medical Leadership that may be tailored to individual clinic sites, providers, and/or Specialty practices.
Assists Practice Staff with use of Patient Registries/Panel and offering Athena Clarity related to Quality Improvement
Works with Patient Registries using the Electronic Health Record or paper record for reporting and monitoring of quality performance.
Works with assigned practice staff, referring agencies, and partners as appropriate and agreed upon to engage patients which may include but not limited to:
Directly engaging patients to ensure screening and other required preventative tests and appointments are completed.
Coordinating with local specialist offices or other entities to coordinate care and ensure patient follow up.
Engaging patients through mailings, phone calls or other methods and working with the practice to build a process to engage patients going forward.
Working with laboratory and other vendors as required to collect patient results.
Facilitating communications with patients/payers to ensure accurate eligibility, and to minimize inaccurate patient panel assignment.
Initiate and Participate in office/practice team huddles as appropriate
Support process improvement to enhance physician and staff workflow
Support/conduct pre-visit planning reviews for practices.
Support medical record data review/collection for appeals and exclusions. * Communication and coordination with all members of the care management team which may include providers, specialty providers, labs, family members, clinical leadership and support team, specifically, Nurse Navigator on an ongoing basis, escalating any issues at the practice level in a timely manner
Produces and maintains record by keeping database up to date and reporting progress on a weekly basis and to determine impact of interventions.
Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
Coordinate with management to track and share data with practice on patient experience improvement measures and performance against goals.
Performs other similar and related duties as required or directed.
Engage Clients and Stakeholders on Quality Improvement Activities as necessary using culturally and linguistically appropriateness.
Required to remain abreast of EHR System updates related to Quality Improvement and obtain required training as necessary.
Required to meet individually or collectively with staff, providers, and stakeholders aimed at Quality Improvement.
Required to regularly attend meetings and trainings as necessary.
Qualifications:
Bachelor's degree or equivalent experience; Master of Public Health preferred
Two to four years healthcare experience working in a clinical setting
Interpersonal and organizational skills
High level of confidentiality
Demonstrates, after receipt of training, ability to use all applicable electronic including but not limited to the Patient Registry, Electronic Health Record (EHR) and population management systems.
Experience in either medical practice management, managed care provider relations, or hospital physician management operations
Excellent verbal and written communication skills
Ability to work well with multiple teams and in multiple settings
Ability to prioritize multiple tasks
Detail oriented with strong multi-task abilities
Excellent interpersonal and communication skills, including customer service skills
Has or is able to obtains a basic understanding of management of chronic health conditions and population management
Able to, after receipt of training, produce and do simple analysis of basic quality measure reporting.
Understands and complies with highest standards of confidentiality
Strong knowledge in Microsoft Office applications ? Word, Excel, Access, PowerPoint.
Job Type: Full-time
Required education:
Master's
Required experience:
healthcare: 2 years
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