Denver, Colorado
Hotel Concierge (Full-Time) Job Opening in Denver, Colorado - Introduction to the Company and Role
Collective Retreats operates luxury retreats in premium destinations. We create amazing experiences through luxury canvas tent retreats with beautiful décor and amenities. We focus on delivering authentic, local experiences for our guests with service on the level of what you would find at a 5-star hotel. Our Retreats offer a wide variety of activities for our guests, both created by our staff and in combination with our trusted activity partners.
Collective Retreats is a premium hospitality brand with a strong reputation for quality. We currently operate in three states and have 5-star ratings on TripAdvisor.
Collective Retreats is a luxury hospitality company providing 5-star service and incredible guest experiences. We operate as a mobile hotel company located on beautiful, private locations across the U.S. We are where hospitality meets the experience economy, treating both our valued guests and our staff like family.
We are seeking a Hotel Concierge Specialist to deliver premium service to our guests, assist the Reservations & Concierge Teams with internal business operations, and work with the broader Collective Retreats team to grow our valued brand.
The ideal candidate is experienced in delivering great customer service, has exceptional communications skills and judgment, is highly organized and dependable, caring and approachable, self-motivated, and comfortable in the outdoors. If you love working with people, then this is a great opportunity for you!
Responsibilities:
Customer service?Field incoming requests from potential guests and route calls/emails to appropriate resource
Customer service?Manage reservations, communicate with guests, and follow up with potential future guests
Concierge?schedule dining and activities for guests, create itineraries, liaise with the on-site retreat teams and activity providers to ensure a seamless guest experience
Sales?Finalize reservations and upsell dining, activities, add-ons, etc.
Data entry?Effectively use and manage property management system (PMS)
Internal Operations?Act as liaison between guests and activity providers to schedule activities
Internal Operations?Communicate pertinent guest information to onsite GM/AGM
Business Operations?Perform daily duties and maintain accurate records for the entire Reservations and Concierge Teams
Desired Skills and Experience:
Must have a passion for delivering excellent customer service and support!
2+ years previous experience in the hospitality industry, and/or a customer service role
Approachable, presentable and professional ? desires to create amazing experiences for our guests
Exceptional interpersonal and communication skills
Hard-working, enthusiastic, flexible ? desires new challenges and is self-motivated
Highly proficient with computer and cloud-based applications (experience with database management systems a plus)
Extremely well organized with a strong ability to prioritize and multitask
Demonstrated ability to work well in remote locations with co-workers
Strong team player who is willing to go the extra mile to deliver great service to our guests in an adventurous, outdoor setting
Hard worker with a positive, can-do attitude. Willing to work long and sometimes erratic hours, and comfortable in a fast paced work environment
Requirements for Employment:
Fluent in English
Authorized to work in the U.S.
Compensation & Perks:
We offer a competitive compensation package, including cash compensation and options in the business
Paid vacation and sick leave
Healthcare benefits
Free and discounted nights (per our company benefits policy) at any Collective Retreat location
Job Type: Full-time
Required experience:
hospitality industry: 2 years
customer service: 2 years
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