Novi, Michigan
Client Manager Job Opening in Novi, Michigan - Responsibilities
Manages new and existing complex clients, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations. Leads internal collaboration sessions to ensure quality assurance and control during planning and implementation.
Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues. Proposes and develops solutions cross functionally to solve non-standard client requests.
Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
Understands clients? footprint and service agreements.
Collaborates with existing clients to gather and understand clients? requirements for add-on services and independently takes action from opportunity to fulfillment.
Educates and orients clients in Centria policies and procedures and client facing support systems and service teams.
Conducts client meetings; responsible for preparing customized reports
Collaborates cross functionally with other functional teams
Demonstrates proper and prescribed use of Centria systems, tools and processes (e.g. Agency Management Systems) .
Develops and maintains expertise on Centria products and services.
Develops and builds strong relationships with Sales, Operations and other cross functional teams.
Supports Sales Team to in stakeholder relationships and seamless transition of leads and referrals
Collaborates with Marketing to identify potential clients
Qualifications
Degree level qualification, , or equivalent experience
Experience in a high pressure, customer facing role.
Proven track record in building positive relationships with clients.
Collaborative personality and able to build strong personal relationships.
Highly organized, with attention to detail and a dedication to resolving issues.
Calm and effective under pressure. Able to remain professional in high stress situations.
Able to plan, execute and manage high volumes of work.
Embraces change.
Excellent written and verbal English communication skills are essential.
Able to interact with all levels of internal and external clients.
Requires strong analysis, judgment, negotiation and problem solving skills.
Flexible attitude in accepting unique and non-standard solutions.
Able to train and/or mentor others.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Business m: 1 year
Sales Management: 1 year
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