Ketchikan, Alaska
Operations Manager Job Opening in Ketchikan, Alaska - Job Description
The operations manager job description defines the core tasks and responsibilities of the operations manager role. Operations manager is to plan and direct operations and improve productivity and efficiency.
General Purpose
Operations managers plan, direct and coordinate the operations of Alaska Amphibious Tours; Ketchikan Duck Tour and Alaska Hummer Adventures. The operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
Main Job Tasks and Responsibilities
Coordination and Supervision- Coordinate, manage and monitor the workings of various departments in the organization.
Financial- Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.
Best Practices- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Human Resources- Plan the use of human resources. Organize recruitment and placement of required staff and 2018 crew. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
Communication- Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, Marketing and Customer Service- Manage customer support. Plan and support sales and marketing activities.
Strategic Input- Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Familiarity with Humanity ? an employee scheduling software and FareHarbor ? an online booking software and QuickBooks ? an accounting software package developed and marketed by Intuit a plus.
Education and Experience
The formal education and experience for the operations manager job description varies according to the nature of the job responsibilities. However, the following are commonly required in the operations manager role.
College degree in business administration, commerce, management, industrial technology or industrial engineering. Certain schools offer bachelor's and master's degrees in operations management.
Industry relevant production experience
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practices
Knowledge of financial and accounting principles and practices
Knowledge of human resource principles and practices
Knowledge of project management principles and practices
Information technology skills
Key Competencies
Critical thinking and problem solving skills
Planning and organizing
Decision-making
Communication skills
Persuasiveness
Influencing and leading
Delegation
Team work
Negotiation
Conflict management
Adaptability
Stress tolerance
E-mail cover letter indicating positon applying for, an up to date resume, and generic job application (SOA requirement). ATTN: HR Facilitator. Any omission of any of the three-documents listed will deny you entrance into the interview process.
Alaska Amphibious Tour wishes to hire directly to allow new staff member adjustment time to a fast paced 2017 cruise ship season to glean insight to prepare for 2018 season.
Job Type: Full-time
Required education:
Associate
Required experience:
Operations: 2 years
* Knowledge of human resource principles and practices: 2 years
* Knowledge and experience in organizational effectiveness and operations management: 2 years
* Knowledge of financial and accounting principles and practices: 2 years
Required language:
English
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