Charlotte, North carolina
Receptionist/Office Assistant Job Opening in Charlotte, North carolina - GENERAL JOB DESCRIPTION
This individual reports to the Director of Operations and is responsible for providing administrative support to staff, handle shipping & receiving, scheduling, and reception. These duties include but are not limited to: database system maintenance, typing contracts, document filing, reception duties, and telephone duties.
DUTIES AND RESPONSIBILITIES:
Answer multiple phone lines, route calls to appropriate staff, and take messages.
Schedule appointments, jobs, and deliveries
Responsible for Contract Execution (information accuracy, correct estimate #, correct amount, etc)
Follow-up with home owner on receipt of estimates, contracts, and job completion (Quality Survey)
Execute contracts within 24 hours and address special cases within 48 hours
Assist staff with administrative duties as requested.
Oversee database management for quality assurance.
Maintain accurate daily accounting of Accounts Payable and Receivables to include payment collection
Compile statistical information for Executive Director as requested.
Distribute incoming mail and prepare outgoing mail including bulk mail.
Keep front desk area clean and free from clutter, dust-off samples, mop showroom floor
Type and word process documents as needed included but not limited to client?s contracts
Order office supplies and monitor inventory.
Update and maintain mailing lists (clients, builders, contractors, and realtors)
Produce mailing labels and reports as requested.
Maintain appropriate interpersonal relationships with employees, peers, and consumers.
Order raw materials
Follow-up with home owner after job completion, perform survey, request online review, etc.
Other duties as assigned.
REQUIRED QUALIFICATIONS:
Associates degree or equivalent experience.
Demonstrated written and oral communication skills
Demonstrated ability to work independently and as a team.
Minimum two years clerical or administrative experience.
Typing skills with at least 60 WPM.
Familiarity with Microsoft Office software (Word, Access, Excel, PowerPoint)
Familiarity with QuickBooks
Knowledge of general office machines and telephone system (Scanner, Fax, Printer, Computer)
Ability and willingness to work cooperatively with others.
High degree of discretion dealing with confidential information.
DESIRED QUALIFICATIONS
Fluent in Spanish and/or Portuguese
Knowledge of customer relationship management software (CRM)
Knowledge of accounting principles
KEY COMPETENCIES
Organization and planning skills
Work management and prioritizing skills
Verbal and written communication skills
Problem solving ability
Attention to detail
Accuracy
Flexibility
Reliability
Teamwork
Job Type: Full-time
Salary: $10.00 to $12.00 /hour
Job Location:
Charlotte, NC
Required education:
Associate
Required experience:
Receptionist: 2 years
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