Hattiesburg, Mississippi
IT Helpdesk Support Technician Job Opening in Hattiesburg, Mississippi - Under the supervision of the Chief Financial Officer, the IT Helpdesk Support Technician will obtain hands on experience in many facets of information technology in a corporate healthcare environment. The IT Helpdesk Support Technician will be responsible for performing remote and desk-side hardware and software support throughout the organization.
Job Responsibilities:
Configures and provides support for local, as well as remote laptops, phones, tablets, thin-clients, desktops and printers.
Imaging laptops and desktops using imaging software as well as transferring profile data.
Respond to requests for technical assistance electronically, in person, and via telephone.
Diagnose and resolve both level 1 and advanced technical hardware and software issues.
Research issues and questions using available information resources and advise users on appropriate action.
Log all client support requests into a ticket tracking database.
Redirect requests and/or problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems/requests and document resolutions.
Must be able to travel locally as well as work after-hours on-call schedule as assigned.
Assists the Network Administrator with basic tasks such as configuring new users and updates existing users as needed (Active Directory)
Any other duties as assigned by IT Management or Executive Management.
Requirements:
Must have a minimum of 5 years of helpdesk/desktop support experience.
Working knowledge of Microsoft Windows 10/8/7 as well as MS Office 2007, 2010, 2013.
A good general knowledge and experience of TCP/IP networks and Intel based computer systems (laptop, desktop, and thin client) in order to troubleshoot, diagnose and resolve problems is required. good knowledge of Dell/HP laptops and wireless communications is a plus.
Basic network troubleshooting skills and knowledge.
Ability to work individually or as part of a team.
Must be customer service focused, have good communication skills to assist end users, be able to prioritize multiple tasks and complete them in a focused and efficient manner as well as be able to follow processes and take initiative where needed.
Work Environment:
Moderate pressure to provide timely end user support.
Must maintain high level of service while assuring strict security.
Works and communicates with technical staff and non technical end users.
Local travel required.
Quality and accuracy of work paramount to computer operations and clients.
Involves daily lifting of up to 30 pounds. (*REQUIRED)
Job Type: Full-time
Job Location:
Hattiesburg, MS
Required education:
High school or equivalent
Required experience:
Helpdesk/Desktop Support: 5 years
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