Los Angeles, California
AVP Client Services Job Opening in Los Angeles, California - Key Responsibilities
Be an advisor to clients - Strategically identifies key trends and develops strategic options and solutions to address complex issues. Work with the CXO team in client organizations by applying insight and analysis to help guide their business & operations planning and initiatives.
Ability to create resolution-oriented solutions working with client management teams
Ability to articulate and communicate IKS Health delivery methodology and value addition philosophy on key business processes and workflow issues
Ability to create and oversee all aspects of client interaction, contract negotiations and consulting
Maintain an understanding clients market and ability to discuss healthcare industry changes
Ability to create and maintain a CSAT of 4+
Guides to engagement success ? Work with operations team and enable successful transition planning to steady state operations.
Work with the onsite and offshore teams to ensure expectations on success metrics are in sync with the customer
Team Management ? Ability to manage a team of client services executives based on business growth.
Enforce company's policies and procedures as articulated in the Policy Manual, Compliance Plan and any other departmental policy documents
Qualification
Required
At least 10 years of experience in in the provider healthcare space, delivering consultative, sales and/or account management outsourced services with revenue & growth responsibility.
5-7 Years of working knowledge of Revenue Cycle Management as it relates to the Physical Therapy (PT) practice area.
Must have Outpatient Physical Therapy (PT) experience within Revenue cycle, with a preferred understanding of how PT therapists operate in general
Understanding of RCM, changing care and reimbursement models and how that affects providers? business growth and bottom line impact.
Strong personal communication and presentation skills. Ability to quickly build confidence & credibility with prospects, customers and internal team members
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Physical Therapy Practice Management: 7 years
Revenue Cycle Management: 10 years
|
