Charleston, West virginia
Customer Service Representative Job Opening in Charleston, West virginia - What would you do in this job:
Review and process incoming life insurance claims.
Audit, verify, and process service requests.
Communicate with insured customers to resolve customer inquiries and concerns regarding product and administrative procedures.
Process conversions, including auditing applications, verifying eligibility, and forwarding applications to the Home Office for handling
Contribute to a positive team environment, including providing back up, sharing in job duty rotation, and actively participating in team meetings.
What we'd expect from you:
Excellent customer service skills and positive service attitude.
Strong verbal and written communication skills.
Demonstrated problem solving ability.
Adaptability and flexibility to work in a team environment.
Strong attention to detail.
Computer knowledge, including data entry, Microsoft Word and Excel experience, and proficiency with web-based systems.
What you could expect from us:
Appreciating diversity and the unique contributions of each associate, Securian fosters a workplace where people can develop and reach their potential. The Company offers opportunities for long-term, career growth in a wide range of encourage associates to prepare for future responsibilities and career success by pursuing professional and educational opportunities, and offer an extensive on-campus curriculum of industry programs and customized courses through our Training and Development a family-friendly workplace, we encourage associates to maintain a balance between work and personal activities, and offer a variety of life balance programs and benefits. We understand there's more to life than also contribute to the health and vitality of the communities where we live and work through our tradition of volunteerism and advantages we offer - opportunities for advancement, a positive and flexible work environment, a comprehensive and valuable benefits package, and a commitment to our community - result in an excellent associate retention level.
Physical Job Requirements:
Ability to work at least 40 hours per week
Ability to utilize keyboard, mouse and computer for approximately 3-6 hours per day
Ability to utilize phone for approximately 3-6 hours per day
Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity:
Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.
Job Type: Full-time
Salary: $32,000.00 to $37,600.00 /year
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