Salem, New hampshire
Showroom Sales / Service Advisor Job Opening in Salem, New hampshire - Jon-Don, headquartered in the Chicago metropolitan area, is a leading distributor in a $23 billion industry. From education and marketing materials to equipment and chemicals, Jon-Don has an extensive product and service offering for Disaster Restoration Contractors, Residential and Commercial Carpet Cleaning Professionals, In-House Service Providers, Building Service Contractors, and Specialty Concrete Flooring Professionals. Since 1978 Jon-Don has strategically expanded its distribution centers and stores to better serve its customers nationwide. For more information about Jon-Don and our culture please visit our website at /careers.
Your retail experience may qualify you for our Inside Sales /Service Writer position with business to business hours.
Why Work at Jon-Don?
Strong industry reputation and market leader
Rapid growth with new stores and distribution centers
Professional development and advancement opportunities nationwide
On-going support and training
Important role in a service industry that assists and positively impacts others
Friendly, high-energy environment
The Inside Sales Rep/Service Writer an important role at Jon-Don. Our strong reputation for quality customer service has been the foundation of our success, and as an Inside Sales Rep/Service Writer it is you who will be responsible for continuing to impress our customers. You will have the opportunity to make our customers want to do business with us for years to come.
We know that our success is intricately tied to the success of our employees and customers.
Your responsibilities may substantially vary but include, and are not limited to, the following:
Developing professional relationships with our customers face to face and over the phone
Assisting customers with product selection and placing product orders
Recommending new product and/or services
Providing technical advice
Addressing any concerns a customer may have
Meeting and exceeding sales quotas
Inspecting commercial cleaning equipment
Creating a repair order for work to be completed
Gathering details about the equipment to direct the technician on the repair
Educating customers on preventative maintenance options
Continuous contact and follow up with customers throughout the repair process
Investigating any warranty options and follow up
Obtain pre-authorization on repairs from the customer
Closing work orders and collecting payment
Performing a comprehensive inspection of customer's equipment and/or vehicle for cleanliness
Confirm that all identified repairs have been completed, paper work is in order
Following up with the customer to confirm repairs were satisfactory
Required Skills:
Bachelor?s degree preferred
At least 2-3 years of recent customer service
Confident demeanor, competitive drive, organized and goal-oriented
Strong computer skills
Excellent communications skills (oral and written), courteous and clear telephone voice
Willing to invest time and effort into learning about Jon-Don?s products and services
Bilingual (English-Spanish) a plus
Ability to translate technical information
Strong attention to detail and organized
Benefits/Health Plans :
insurance coverage
Free life insurance for all full-time employees
Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars
401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
Holidays and personal days: 12 paid days
Vacation: 2 weeks starting year one
Weekly pay periods
Corporate events
Employee referral program
Employee discounts
Job Type: Full-time
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