Tempe, Arizona
General Manager of Operations Job Opening in Tempe, Arizona - Ideal candidate would have Banking, finance, call center, mortgage, payment processing, insurance, healthcare background industry. B2B experience required
Overview:
The General Manager is responsible for the operation of a production facility in compliance with the company?s corporate, financial and technological directives. It is the General Manager?s responsibility to ensure that a high level of client and customer service is maintained, while budgetary concerns are maintained and corporate profitability maximized.
Things you need to have:
Education: 4 year College Degree or equivalent experience, MBA preferred.
Technical Knowledge: IT literate, with general knowledge of network infrastructure. Budgeting and financial experience.
Managerial Experience: 5 years of Managerial experience in a customer service or administrative environment.
Human Relations Skills: Good oral and written communication skills. Strong interpersonal skills. Interviewing and training experience. Presentation skills important.
Job duties:
Responsible for client satisfaction.
Monitor daily production levels in order to facilitate successful attainment of monthly goals.
Cultivate and maintain face to face relationships with Key Customer contacts
Coordinate efforts to increase efficiency and maximize current methodologies.
Direct efforts of office?s management staff.
Primary business contact of local financial institution. Oversee administration of client?s bank accounts and financial requirements.
Support the Sales and Marketing functions by developing and maintaining contact with key client accounts and other customers as necessary.
Establish and maintain yearly revenue/labor budgets.
Provide pricing to sales on all new business opportunities.
Maintain competitive integrity of products and services.
Sign-off authority on all wage and salary administration, hiring and firing, etc.
Monitor and approve all office expenses.
Coordinate facility maintenance and upkeep. Coordinate facility lease negotiations
Recommend new services and potential revenue streams in conjunction with Sales, Marketing, and IT/MIS personnel and implement services as necessary.
Coordinate all local office staff development programs
Job Type: Full-time
Salary: $90,000.00 to $110,000.00 /year
Required education:
Master's
Required experience:
IT literate, with general knowledge of network infrastructure: 3 years
B2B: 3 years
Operations Management: 4 years
do you have either Banking, finance, call center, mortgage, payment processing, insurance, healthcare industry background?: 3 years
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