Mountlake Terrace, Washington
Program Director - Residential Social Services Job Opening in Mountlake Terrace, Washington - Oversees and directs Supported Living program operations providing supported living services to individuals with developmental disabilities. Provides supervision for all Supported Living program staff which includes but is not limited to Program Supervisors, Program Coordinators, Financial Specialists, Maintenance personnel, and others.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in a Human Services field (e.g. health care, social services, education, behavioral science, or counseling) from a nationally accredited college or university is preferred. Minimum of five years' experience in the field of developmental disabilities or mental health; or equivalent combination of education and experience preferred.
Must have at least two years of supervisory or management experience in a developmental disabilities services setting.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ability to communicate effectively with people from various backgrounds, and strong interpersonal skills are needed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to satisfy a background check and comply with the company's drug free workplace policy.
Must possess a good driving record and show proof of current driver's license and insurance. Must meet requirements to be a company authorized driver.
Must secure and maintain First Aid and CPR certification within 30 days.
Demonstrated capacity to be an appropriate role model, including exhibiting mature behavior and making appropriate decisions.
Have a working knowledge of federal and state regulations governing the facilities and programs for individuals with developmental disabilities.
Be able to speak, read, and write the English language at a level of proficiency to satisfactorily carry out all of the essential job duties and functions included in this job description.
Ability to speak to groups of staff, to articulate clearly, and to demonstrate positive enthusiasm toward staff and individuals supported.
Must be able to work a flexible schedule which may include evenings, weekends, and holidays as needed to meet the needs of program operations and supported individuals.
ESSENTIAL DUTIES AND FUNCTIONS include the following. Other duties may be assigned.
Quality of Services and Home Environments -- Routinely spends time in the homes interacting with supported individuals and Direct Support Professionals to gather input and feedback on how services are going. Completes observations to ensure that services are occurring in alignment with the company mission and values as well as the residential service guidelines. Monitors the cleanliness, maintenance, and personalization of homes, then works with Program Supervisors to address any issues. Monitors the quality of treatment, supports, and healthcare follow-up, then works with the Program Coordinator regarding any support related concerns. Collaborates with the Program Supervisors and Program Coordinators to ensure timely follow-up and resolution of issues or concerns. Ensures the program financial department is effectively supporting individuals with managing their finances, timely payment of bills, and other expenses to maintain their on-going needs and preferences.
Documentation and Case Management Records -- Ensures on-going implementation and maintenance of electronic health records systems. Routinely monitors compliance reports and takes action as needed to maintain high levels of compliance. Works with IT and systems administrator to resolve any equipment, connectivity, or functionality issues.
Compliance with -- Maintains knowledge of and ensures compliance with internal company policies and external state/federal regulations. Maintains knowledge of supported living services and trends. Communicates and coordinates with City, Regional, and State Director regarding new policies/forms needed or revisions to existing policies/forms.
-- Is accountable for Supported Living program operations. Provides supervision and direction for Program Supervisors, Program Coordinators, and other administrative staff. Provides indirect supervision for Direct Support Professionals. Takes steps to ensure that quality services occurring in alignment with the company mission and values. Schedules, prepares agenda, and facilitates routine management team meetings. Attends staff meetings. Maintains open lines of communication with employees and welcomes their feedback. Sets goals for the program and for direct reports and ensures accountability such that goals are accomplished. On-call and available to meet the needs of direct reports.
Fiscal Marketing -- Provides fiscal oversight for the program and ensures that the program operates within the established budget. Makes financially responsible decisions. Actively manages staffing and non-staff costs. Provides support to Program Supervisors to ensure master staff schedules are developed and carried out in alignment with required/contracted hours. Participates in the annual budgeting and strategic planning process. Monitors bi-monthly and monthly financial and payroll reports and take steps as needed in response to areas that are off of target. Actively contributes to meeting the goals outlined on the strategic plan. Actively networks with customers and other entities associated with supported living services to meet census growth goals for the program. Takes an active role in admission and discharge decisions and planning.
Management -- Participates in recruiting, interviewing, and hiring of program personnel. Ensures accurate maintenance of the recruiting database. Provides routine feedback to employees. Holds employees accountable and actively manages performance issues in a timely manner. Completes six month and annual performance reviews with employees. Carries out and documents investigations within the program related to allegations of abuse, neglect, and exploitation. Collaborates with Human Resources on employee performance issues, suspensions, and termination decisions.
Positive Relationships -- Maintains positive relationships with supported individuals, parents, guardians, families, case managers, state customers/payors, and other customers and community members. Proactively seeks input and feedback from all customers and stakeholders. Ensures customer concerns/complaints are addressed and resolved timely.
Reporting -- Reviews and/or completes required weekly, bi-weekly, and monthly reports for accounting and operations (e.g. financial statements, staffing hours, overtime and payroll reports, unpaid items, open position reports, due dates, and authorizations).
Training - Monitors training reports for all personnel within the program to ensure training requirements are completed within designated timelines. with local training personnel to ensure staff training needs are met and staff are competent and equipped to complete their jobs. job specific training for Program Supervisors and Program Coordinators.
Quality Assurance/State Surveys -- Ensures the program and employees are prepared for internal and external surveys. Participates in entrance and exit meetings. Actively interacts with internal and external surveyors during the survey process. Monitors quality assurance metrics. Ensures timely follow-up on any issues identified during internal or external quality assurance audits/surveys. Participates in root cause analysis for systemic issues identified and ensures implementation of systems for sustainable solutions to resolve any quality or compliance issues. Requests assistance as needed from the QA team in order to address quality and compliance issues.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Long Term Care: 5 years
Social Services: 1 year
Social Work: 5 years
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