South Burlington, Vermont
Customer Service Representative Job Opening in South Burlington, Vermont - About Cobalt Benefits Group, LLC
Cobalt Benefits Group, LLC (CBG), a joint venture of BCBS of Vermont and BCBS of Massachusetts, is a full service Third Party Administrator that specializes in the marketing and administration of self-funded employee benefits programs. CBG has 2 office locations in South Burlington, VT and Exeter, NH and offers a broad product portfolio that fit just about any business model. Our wide array of products and services include administration of Self Funded Medical and Dental Plans, Flexible Spending Accounts, Parking and Transit Accounts, Health Reimbursement Arrangements, Tuition Reimbursement, COBRA, Retiree/Direct Billing and Premium Collection Services as well as the ability to provide Customized Benefit Solutions to businesses nationwide. We have been providing our clients and their employee?s with exceptional customer services for over 30 years.
Role Summary: Cobalt Benefits Group, LLC is seeking a Customer Service Representative to join our South Burlington, Vermont team! The ideal candidate will have experience in a health care setting with a can do attitude and an affinity to provide top notch service to our members, clients and partners. Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for responding to inquires relating to a wide range of products in a professional and courteous manner. If you are looking to join a fast paced, driven team, apply today!
Responsibilities: The following responsibilities are what you can expect to be doing as a CSR with Cobalt:
Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending and COBRA products in a one call resolution approach
Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts
Act as a the primary resource for various clients including members, providers, employer groups and more
Act with urgency and professionalism when handling all inquires
Required Qualifications: The following qualifications are required for consideration in the role:
Associates degree or at least 4 years of CSR experience in a healthcare or insurance industry preferred
Working knowledge of Microsoft Word, Excel and Outlook
Demonstrated telephonic customer service experience
Knowledge or familiarity with medical terminology
Third-party administrator or health insurance experience strongly desired
Ability to speak Spanish a plus
Job Type: Full-time
Job Location:
South Burlington, VT
Required education:
Associate
Required experience:
Customer Service: 4 years
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