Magna, Utah
Customer Service Rep / Tech Support Job Opening in Magna, Utah - GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES:
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Minimum Education and Experience
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Up-sells to customers as necessary
JOB REQUIREMENTS:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
KNOWLEDGE, SKILLS and ABILITIES:
Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
Bilingual language skills a plus
There is no selling involved, all tech support. Inbound phone calls, no outbound. Pay training.
Benefits:
Medical, Dental and Vision
Attractive bonus potential
Flexible schedules (you pick your schedule) Day shift, Afternoon Shift and Graveyard.
Referral bonuses ($300)
Long Terms Opportunities (Not seasonal)
Pay $10.50 - $12.00 an hour plus Incentives
Job Type: Full-time
Required education:
High school or equivalent
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