San Jose, California
Program Coordinator (Bilingual in Spanish or Cantonese) Job Opening in San Jose, California - The Program Coordinator is responsible for processing client referrals, care provider information packets, and client authorizations. The Program Coordinator facilitates service provision for a client/ family from the initial referral to the point where the client and their care provider are submitting time cards for payment. This role is also responsible for entering time cards every pay cycle. A Program Coordinator is a primary point of contact for Premier clients and helps to grow and maintain relationships with our clients, care providers and referral sources.
ESSENTIAL JOB
Adhere to Premier?s Core Values
Answer and transfer calls on our multi-line phone system
Process referrals, care provider applications, and authorizations
Process time cards for each of our payroll cycles
Meet timecard deadline for assigned Regional Center
Follow up with regional centers, families, and care providers as needed to execute duties
Resolve payroll and information packet issues or concerns
Run monthly CPR/FA expiration reports for care providers
Follow up with inactive families referred within the previous year
Assist with general office correspondence and answer all direct correspondence
Assists clients in the office with questions, inquiries, and paperwork
Prioritize tasks from supervisors and managers
Effectively communicate with all levels within the organization.
Performs other duties as assigned or needed.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
POSITION QUALIFICATIONS
Some college or Bachelor?s degree is strongly preferred.
Minimum of one year of payroll and/or customer service experience within the last four years
Excellent interpersonal skills; self-driven, motivated and results oriented
Strong analytical and judgment skills
Intermediate computer skills using Microsoft Windows, Word, Excel and Premier?s proprietary computer programs.
Ability to successfully handle multiple tasks simultaneously; strong organizational skills
Thrive in a fast paced environment
Job Type: Full-time
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