Carmel, Indiana
Phone Clerk in a Long -Term Care/Healthcare Environment Job Opening in Carmel, Indiana - RESPONSIBILITIES
1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
3. Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
4. Identifies service opportunities and suggests innovative ideas for improvement.
5. Handles multiple products and services intermittently while meeting established service requirements and standards.
6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
8. Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.
Minimum Qualifications
High school diploma or GED required.
Strong written and verbal communication skills; is familiar with business and phone protocols.
Excellent organization and detail orientation skills with the ability to meet established deadlines.
Proficient with MS Windows environment, including MS Word.
Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
Minimum of two years customer service experience working in a fast-paced, ever-changing call center environment.
Preferred Qualifications
Associate's degree in Business Administration or BA/BS preferred.
Previous experience working in an insurance or financial services environment is preferred but not required.
Job Type: Full-time
Salary: $32,000.00 /year
Job Location:
Carmel, IN 46032
Required education:
Associate
Required experience:
Call Center: 2 years
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