Hartford, Connecticut
Public Programming Assistant Job Opening in Hartford, Connecticut - The Public Programming Assistant is responsible for assisting with all aspects of space rental, event planning and room reservation requests. This includes the responsibility for scheduling, reporting, accounting, logistics and assisting with technology for all use by internal and external customers. This position ensures the highest level of service is provided by staff to all Hartford Public Library (HPL) customers. Interested candidates must complete an online application at: /jobopenings
Event and Production Support: -? Serve as event support technician, responsibilities to include event supervision and customer service, audio/visual operation, troubleshooting and support for programs and services throughout the Library system.? Flexible schedule required, weekends and evenings.? Supports the public programming team in planning and participates in events and programs in-line with HPL?s mission and strategic goals.? Ensures all equipment, materials and supplies are ordered to meet required inventories.
Library Schedule/ Calendar and Reporting: -? Responsible for the scheduling of programs and meeting rooms for HPL programs and outside groups.? Responsible for maintaining the library?s online calendar.? Schedules site visits by prospective clients; schedules appropriate staff support for library and corporate events.? Manages internal communications necessary for execution of events such as work orders, activity reports, and statistical reports.? Prepares statistical reports as requested monthly and annually.
Public Programming Support and Customer Service: ? Provides welcoming customer service to all customers.? Collaborates with and supports various library departments in planning and participation in events and programs in-line with the library?s mission and strategic goals. ? Positively reflects Hartford Public Library?s mission, vision, and values to staff and the public.? Keeps informed of current trends, improved programs and processes to better meet the needs of the community.? Ensures safe conditions for staff, public, and building operation. Takes appropriate action in building emergencies.? Participates in community activities and maintains contacts with local officials, organizations and library customers in order to interpret the services and objectives of the library.
Maintains current knowledge in public programming and technology principles and practices.
Takes ownership and responsibility for performing well. Seeks opportunities for further development. Adjusts priorities based on the needs of the organization. Achieves results within established timelines. Arrives at work on time and ready to contribute.
Listens and actively promotes cooperation and trust to meet customer needs. Goes the extra mile for the customer. Displays empathy for the customer. Anticipates customer needs and delivers timely, accurate Identifies with the communities the organization serves. Advocates for the community.
Demonstrates a willingness to challenge the status quo. Seeks continuous improvement opportunities. Remains flexible in responding to changes.
Listens actively for understanding. Clearly articulates his/her thoughts. Values the end result of working with others. Treats others with dignity and respect. Is trustworthy.
Strong commitment to working in a team environment is required.
Required proficiency in Microsoft Office suite of products.
Knowledge of various technologies including web and social media based services is required.
Ability to provide welcoming and effective customer service.
Ability to design, develop, and proofread written and visual materials. Ability to provide welcoming and effective customer service. Ability to establish and maintain effective working relationships with individual and groups, both professional and non-professional, co-workers, management personnel, and the public. Ability to work independently. Ability to work in a fast-paced environment and juggle multiple priorities. Ability to think quickly, assess a situation, and make a sound decision.
Solid written and verbal communication, listening, organization and priority setting skills.
Strong communication and public relations skills are required.
Valid Drivers License is required and/or access to reliable transportation. Ability to deal effectively with elected officials, and other public constituencies.
Position Requirements: A minimum of one year in an Administrative Assistant or Coordinator function is required.A minimum of one year of customer service experience is required. Previous experience in event planning and logistics is preferred. Previous library experience is desirable.
Flexible schedule required, weekends and evenings.?
Minimum starting salary is $16.41 per hour.
Application Deadline: 8/31/17 Application Instructions: Interested candidates must complete an on-line application and attach their cover letter and resume for consideration.
Job Type: Part-time
Salary: $16.41 /hour
Job Location:
Hartford, CT
Required education:
High school or equivalent
Required experience:
customer service: 1 year
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