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Technical Engineer


Newark, Delaware


Job Type: FT


Rate: DOE


Technical Engineer Job Opening in Newark, Delaware - Technical Engineer technology is looking for a technical service representatives. the technical service representatives are the front line support staff for our customers. tsrs are responsible for answering general questions and troubleshooting basic technical support issues, some of which can be performed by the customer through the control panel. tsrs will have the most verbal contact with customers and will be the voice that our customers will associate with. it is important that tsrs maintain a friendly and courteous personality while at the same time keep phone calls as short in length as possible. it is important that tsrs also create complete comprehensive phone tickets that are easily understood. the tickets tsrs create are the road map for the rest of support. when not on the phone or in a chat, tsrs will work the support queue (and others as assigned) to resolve technical issues, or document the need for escalation. responsibilities: * create comprehensive tickets documenting client issues * assist clients in resolving client side issues; when issue can not be resolved by tsr, escalate the issue to a senior support staff member * maintain excellent phone/email/live chat rapport with customers while gathering concise information and limiting overall call time * maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues * assist clients with the following technical tasks: additional duties include: o setting permissions o resetting passwords (ftp, frontpage, email, stats, sql) o client side email configuration o client side ftp configuration o frontpage extensions o control panel o dns transfer o registrar transfer o domain name pointer o new domain name registration o setting up new accounts * must deliver an exceptional customer experience every day * work all other queues as assigned * assist in other tasks as assigned for immediate consideration please send resumes to qualifications / required skills: * excellent verbal and written communication skills * strong interpersonal skills * strong organizational skills * excellent customer service focus

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