Hobbs, New Mexico
Job Type: FT
Rate: DOE
Desktop Support Analyst Job Opening in Hobbs, New Mexico - Desktop Support Analyst technology is hiring an it technician in hobbs, new mexico the it technician will be responsible for providing level 1 2 it support in a fast-paced environment. day to day responsibilities include but are not limited to: the it technician support all information technology (it) issues such as pc/server hardware software, network administration, telecommunication systems; to support the it systems administrator in effort to maintain and improve services; assists in providing technical assistance in the planning and operational functions of creative audiovisual productions as needed; essential duties responsibilities: repairs, maintains, troubleshoots, and installs pc systems, hardware, software, and pc peripherals; understands commonly used concepts, practices, and procedures; loads specified software packages such as operating system, word processing, or spreadsheet programs into pc; monitors system functions to verify correct system operation; answers employees? inquires in person and via telephone concerning operations; monitors problem-tracking system and solves issues as they arise; diagnoses system hardware, software, and operator problems; replaces defective or inadequate hardware; performs cable pulling and installation of both category 5 and 4-wire phone lines; escalates major problems to senior it personnel for resolution; sets up equipment and lighting for live bands, video production, sound editing, conference room preparation, and lcd installation on the gaming floor as needed; learns and applies knowledge on current hardware and software improvements and packages; required to be on-call, may be required to work a weekend day and/or night shift as needed. there is some flexibility with the work schedule. ability to listen, follows directions, and learns new tasks; must work well under pressure, and meet multiple and sometimes competing deadlines; must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors; performs other duties as may be assigned by department and/or company management. the successful it support technician will have: must be a minimum of 21 years of age. windows 7 desktop experience, windows 10 +, knowledge of basic windows server, active directory/permissions and troubleshooting; one year certificate from a college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience; flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate; excellent communication skills both written and oral; results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and team members; ability to read and comprehend simple instructions, short correspondences, and memos; ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to effectively present information and respond to questions from others; previous customer service experience preferred; ability to work as part of a team and to promote cooperative approach between departments; ability to work unsupervised; must pass a background check and drug test. interviews are currently being conducted, for immediate consideration please email your resume to with desktop support/ hobbs in the subject line
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