Providence, Rhode island
Medical Practice Manager Job Opening in Providence, Rhode island - Job Description
Under indirect supervision, manages and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability.
Coastal Medical is Rhode Island's largest physician owned and physician governed medical group, serving patients in Rhode Island and southeastern Massachusetts. An equal opportunity and affirmative action employer, Coastal Medical employs over 500 professionals in a variety of roles and functions including: physicians, nurse practitioners, physician assistants, lab technicians, nurses, IT personnel, and medical billers.
Duties and Responsibilities
Ensure the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
Promote continuous quality improvement in patient services and practice workflow
Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
Tracks access to care
Ensures compliance with standard, Coastal Medical, OSHA and HIPAA policies and requirements
Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
Monitors and evaluates operational effectiveness and implements changes required for improvement
Oversees the supervision of personnel including: work allocation, training and problem resolution
Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
Recruiting, interviewing and hiring new staff
Develops procedures and trains staff on new policies
Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
Performs miscellaneous job related duties as assigned
Education and Experience
Bachelors Degree required
3 ? 5 years of Office Manager experience in a medical setting
Equivalent combination of education and experience directly related to the duties and responsibilities specified may be accepted
Knowledge and Skills
Skills in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures
Knowledge of professional clinical intake assessment and patient triage protocols and procedures
Previous experience in the healthcare field
Strong interpersonal and communication skills
Exceptional technical skills including experience with Microsoft Office products and an electronic health record
Ability to foster a cooperative work environment and resolve conflict when necessary
Knowledge of staff hiring procedures
Ability to supervise and train employees including organizing, prioritizing and scheduling work assignments
Ability to communicate effectively both orally and in writing
Employee development and performance management skills
Skilled in organizing resources and establishing priorities
Knowledge of budgeting cost estimating and fiscal management principles and procedures
Ability to develop and maintain record keeping systems and procedures
Ability to foster a team approach
Working Conditions and Physical Effort
Work is normally performed in a typical interior/office work environment
Limited physical effort required
Limited exposure to physical risk
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