Cresco, Iowa
Inside Sales Representative Job Opening in Cresco, Iowa - Job Summary:
This role will support current and future Featherlite dealers along with the Featherlite sales staff and order entry department.
Essential Functions:
Utilizing the Quote System and Price Book to help dealers accurately price out trailers.
Train dealers and staff on how to use the Quote System and Price Book.
Providing customer service, coordinate the resolution of account issues to maintain a high level of customer satisfaction.
Interface with sales personnel, the orders department, and dealers to ensure that customer orders are entered properly, signed and released to production.
Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery and invoicing.
Troubleshoot and resolve customer concerns and issues
Assist in answering phone calls and e-mails with questions from the general public, dealer network, etc
Respond to general e-mails sent to the ?sales desk? account.
Attend and assist at select events across the country.
Additional Responsibilities:
All other duties as applies, including entering sales leads and customer survey letters along with general clerical duties.
:
Proficient user in MS Office including Outlook, Excel, and Word.
1 to 2 years of customer service support or sales experience
Positive, energetic, and concerned about providing customer the best experience possible
Excellent verbal and written communication skills
A confident and determined approach with strong problem solving skills
Self-motivation and driven with professional presence and demeanor
Job Type: Full-time
Required experience:
customer service support or sales: 1 year
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