Cleveland, Ohio
Assistant Counsel Job Opening in Cleveland, Ohio - Who We Are
Hyatt Legal Plans, a MetLife company, is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,000 organizations, including over 160 Fortune 500® companies. We have more than 38 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys.
What You Will Do ( Job Summary)
The Assistant Counsel is responsible for helping to manage our network of over 6,700 Participating Law Firms (PLFs) and 14,000 attorneys to ensure that they provide the highest quality legal services to clients. The Assistant Counsel also serves as the supervisor of a team of Panel Representatives and is responsible for overseeing the day-to-day functions of Panel Representatives.
Responsibilities (Essential Duties and Responsibilities)
Supervise, objective set, develop and manage Panel Representatives
Recruit, interview and train new Panel Representatives
Assist in managing staffing levels, paid time off, performance reviews and compensation of Panel Representatives
Handle difficult issues and escalated complaints from customers and PLFs and provide appropriate guidance and resolution
Support all departments on issues related to Panel Management, including escalated issues from Client Service Center and sponsor issues from Plan Administration
Review coverage issues including coverage determinations and appeals
Review attorney billings and time sheets to insure proper payment on legal matters
Work with Accounting to review fee reimbursement requests as requested, billings and all kicks of attorney bills
Review and approve extra fee requests up to a certain dollar amount
Assist with management of the attorney panel including recruiting, training, supervising, evaluating, recredentialing and communicating with PLFs
Assist with management of the client inquiry system including: review and resolution of difficult inquiries; review allegations of attorney misconduct or poor service; review of attorney status; and categorization of inquiries
Serve as a resource and provide training for other departments on coverage and attorney network issues
Assist with Strategic Planning and other initiatives as needed
Ensure that Company?s Code of Excellence standards are practiced and maintained
Assist General Counsel with other issues as needed
Minimum Qualifications (Knowledge, skills, and abilities required)
Bachelor?s degree from an accredited university
D. from an accredited law school
Must be licensed in good standing in the State of Ohio or have the ability to sit for the State of Ohio bar examination
Possess a minimum of 8 years of experience as a practicing attorney
Strong time management skills and an ability to prioritize tasks
Ability to motivate a team to work together to achieve and support organizational goals
Ability to manage a team and support the individual goals and objectives of team members
Detail-oriented and well-organized, with the ability to handle a high volume workload
Self-motivated with the ability to take initiative
Ability to communicate effectively with attorneys and customers, both verbally and in writing
Strong leadership skills
Ability to analyze and manage client service issues
Ability to interact with team members at all levels of the organization
Ability to interact effectively with external partners and clients in all settings
Ability to express empathy and resolve stressful situations in a calm and positive manner
Ability to handle confidential and sensitive situations and documents
What Will Make You Special (Preferred knowledge, skills, and abilities)
Experience in all aspects of the general practice of law and other litigation matters
Prior management and client relationship management experience
Knowledge of the industry, business and product
Strong interpersonal skills
Strong mediation/ conflict resolution skills
Ability to coach, mentor and train team members
Characteristics of our Assistant Counsel (Competencies)
Detail-oriented
Communication proficiency
Business acumen
Ability to thrive in an independent work environment
skills
Demonstrated leadership skills
Physical Demands and Work Environment The individual filling this role will work in a professional office environment and will routinely use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to use hands to finger, handle or feel and reach with hands and arms.
Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Some travel is required.
Hyatt Legal Plans offers full time associates a comprehensive benefits package that includes: Medical, Dental, Legal Plan, Vision Care, Life Insurance, AD&D Insurance, Long Term Disability, 401(k) ? Company Match, Paid Time Off, Parking/RTA subsidy, Discounts for local entertainment and sports.
Job Type: Full-time
Job Location:
Cleveland, OH
Required education:
Doctorate
Required experience:
Legal Counsel: 8 years
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