Shepherdstown, West virginia
Front Desk Agent - Immediate Opening Job Opening in Shepherdstown, West virginia - SCHEDULE: Flexible Schedule.
MAJOR FUNCTION: Represents the hotel to the guest throughout all stages of the guest?s stay. Checks front office account records for accuracy and, on a daily basis summarizes and compiles information for the hotel?s financial records.
ESSENTIAL FUNCTIONS: · Registers guests and assigns rooms. Accommodates special requests whenever possible.- Post room charges and taxes to guest accounts.· Processes guest charge vouchers and credit card vouchers.- Post room charges and taxes to guest accounts.· Posts guest charge purchase transactions not posted by the front office agent.· Transfers charges and deposits to master accounts· Verifies all account positing and balances.· Monitors the current status of coupon, discount, and other promotional programs.· Understands and knows how to perform check-in and check-out procedures- Understands room status and room status tracking.· Knows room?s locations, types of room available and room rates.· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.· Coordinates room status, coordinates with housekeeping by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.· Wears proper uniform issued by hotel whenever scheduled to work.- Tracks room revenues, occupancy percentages, and other front office statistics.· Prepares a summary of cash, check and credit card activities.· Understands principles of auditing, balancing, and closing out accounts.· Knows how to operate posting machines, computers, and other front office equipment.
ADDITIONAL RESPONSIBILITIES: · Knows all emergency procedures. Is aware of accident prevention & safety policies.· Maintains the cleanliness and neatness of the front desk area.· Reports any unusual occurrences or requests to the Director of Guest Services and/or General Manager· Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.· Other responsibilities not limited to, but including, any new responsibilities or duties that may be requested by your immediate supervisor.
: - Minimum of a two year college degree or a high school graduate or equivalent desired with 2 years of accounting experience preferred.· Must be able to speak and understand the primary language used in the workplace.
PHYSICAL: · Must be able to speak clearly and listen attentively to guests and employees.· Must be able to read and write clearly and effectively.· Require fingering grasping, writing, standing, sitting, walking, repetitive motions, verbal communications, and visual acuity.- Position requires standing for long periods of time.· Other responsibilities not limited to, but including, any new responsibilities or duties that may be requested by your immediate supervisor.
The position is Part or Full time. Ideal for local college students.
Job Type: Full-time or Part-time positions available
Salary: $9.00 /hour
Required education:
Minimum of a High School education or equivalent.
AA/EOE/W/M/VET
Job Type: Part-time
Salary: $9.00 /hour
Required education:
High school or equivalent
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