Ames, Iowa
Weekend Night Auditor/Weekday Front Desk Clerk Job Opening in Ames, Iowa - We are looking for a fun, energetic person to join our team. Night audit two days per week with some flexible day shift hours throughout the week.
Night Audit:
This position is responsible for conducting all nightly audit-related duties while providing guest service at the hotel?s front desk. Audit responsibilities include nightly balancing duties, daily paperwork and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs. Other key duties include:
Process guest registrations, including collecting payment.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Promote, answer questions about and enroll guests in the hotels loyalty program.
Prepare express checkout folios.
Maintain room status inventory.
Perform key inventory.
Communicate all pertinent shift information to Manager and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Minimum Experience, Education, Skill & Physical Requirements:
Must have a high school diploma or equivalent.
Must be flexible in hours and days worked.
Must have sound judgment and discretional skills and be able to work with little or no supervision
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must be available to work weekend night audit
Full / PT hours available.
Job Type: Full-time
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