Des Moines, Iowa
Night Auditor/Front Desk Clerk Job Opening in Des Moines, Iowa - In Need of a Front Desk clerk 11 to 7 overnight includes weekends. Experience is a plus. Please see below and if it interests you please send us a resume. Must have a drivers license and live in the Des Moines, Iowa area. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.
Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, and misc. charges to ledger
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area
Will also do laundry if needed on your shift
Job Type: Full-time
Required language:
English
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