Chicago, Illinois
Onboarding Specialist Job Opening in Chicago, Illinois - POSITION SUMMARY
As an Onboarding Specialist, you will be responsible for assisting the Team Lead in maintaining client and Credico USA requirements for boarding field/sales agents. The focus of this role is interpreting, communicating, and enforcing regulatory and contractual guidelines for such field/sales agents.
RESPONSIBILITIES
Analyze and approve client and campaign documents for agent screening and hiring, badges and apparel, and client sales codes.
Configure system settings, verify document completion, review screening results and appeals, ensure the boarding of compliant field/sales agents, restrict the access of non-compliant agents, and answer field questions.
Collaborate with the Onboarding Team Lead to review contract terms, translate client requirements, and communicate to all parties.
Enforce existing policies and procedures and review periodically to evaluate effectiveness and offer suggestions for improved results.
Assist the Onboarding Team Lead with additional office and agent compliance tasks.
Actively work with Account Managers, IT department, and the Finance department to determine the best course of action on the implementation of new/existing compliance procedures.
Other duties as assigned or are necessary that support the overall business needs
REQUIREMENTS
1-3 yrs minimum experience ? helpful in a sales operations environment
Extreme attention to detail balanced with a holistic understanding of the bigger picture.
High organization skills with the ability to effectively balance multiple tasks, prioritize work, and meet conflicting deadlines.
Ability to work in a fast-paced deadline driven environment.
Excellent verbal and written communication skills.
Needs excellent customer service skills as communicating to the field and to our clients is a large part of your role
Must be a team player and have the skills it takes to work with other people across various departments (accounting, client services, etc.) in the company.
High energy self-starter; must be able to take initiative with minimal guidance and be comfortable working both as an individual and as part of a team.
Proficient using Microsoft Office-based applications including email, word processing, Excel, and database software.
Job Type: Full-time
Salary: $35,000.00 to $37,500.00 /year
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