Redmond, Oregon
Front Desk Associate Job Opening in Redmond, Oregon - We have Part Time Front Desk positions available at our beautiful Eagle Crest Resort, located in Redmond, Oregon. We offer great employee perks, access to the resort facilities and travel discounts around the world.
If you are interested, please send your resume in PDF or WORD format in response to this ad. Thank you!
Job Overview
The purpose of this position is to interact with our guests and ensure they have a great experience when staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Front Office Guest Service Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest?s request.
Essential Job Functions
Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Explain resort products, service and other information about the resort as requested.
Sell, process, enter and confirm room reservations using selling techniques and strategies.
Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
Greet guests warmly and perform registration procedures ensuring clear communications with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
Accurate accounting of cash bank assigned to each agent.
Post charges to guest accounts as designated.
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Qualifications
Education:
High school diploma or equivalent
Experience:
Previous guest service and reservations experience preferred
Excellent written and oral communication skills required
Positive interpersonal skills required
Must be fluent in verbal and written English
Excellent computer and typing skills are required. Excel and Word proficiency desired
Excellent listening and comprehension skills required
Classification
Nonexempt
Discretion / Independent Judgment
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Front Desk Agent/Reservations Agent you will be expected to work with guests and visitors to ensure satisfaction. A Front Desk Agent/Reservations Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.
Physical Requirements
Required to talk and hear
Close and distance vision
Identify and distinguish colors
Frequent standing with some walking and sitting
Will stand for long periods of time
Frequently lifts/carries up to 5 lbs.
Occasionally lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel and stoop repeatedly
Working Conditions
Generally in an indoor office setting
Will be using a computer frequently
Varying schedule to include evenings, holidays and extended hours as business dictates
Job Type: Part-time
Salary: $10.50 to $12.00 /hour
Job Location:
Redmond, OR
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
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