Hobbs, New mexico
Field Service Diesel Mechanics - Hobbs Job Opening in Hobbs, New mexico - Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Journey Technician.
The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Administrative :
Maintains truck and crane inspection logs on a daily basis Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code Transmits photos, timecards, service reports, and other information through e-mail Maintains good customer records on jobs that have been assigned Maintains credit card receipts for accounting purposes
Organizational :
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
Interpersonal :
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns Teaches and coaches other technicians in the field
Sales :
Promotes Wagner Equipment Co. to customers
Technical :
Accurately troubleshoots and repairs CAT equipment the first time Reads, understands, and applies electrical and hydraulic schematics to repair work Safely rigs or hooks components for lifting Removes, repairs, and installs major components in varying configurations of equipment Maintains tooling in good working order as per MSHA and OSHA regulations Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher Maintains service vehicle in safe and good repair
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High School Diploma or GED and Relevant CAT accredited courses
Minimum Experience Required: Five + years' experience servicing heavy equipment
Administrative / Clerical Experience - Basic Level
Customer Service Experience - Intermediate Level
Sales Experience - Intermediate Level
Technical or Mechanical - Advanced
Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license
Required Skills and Competencies:
Data Entry
O rganizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math Skills
Reading / Writing Skills
Product Knowledge
Reasoning Skills
Other:
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Computer Skills:
Microsoft Word - Basic
Mircosoft Outlook - Basic
DBS - Intermediate
ET / SIS / SIS Web / STW - Intermediate
Other relevant information:
Other duties as assigned by Manager
Wagner offers great benefits including insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an employer.
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